Luke Raftery
5 Lissen Hall Avenue, Seatown Road, Swords
Summary
Comfortable working in a fast-paced environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food & Beverage Assistant
Maldron Hotel Dublin Airport
2022.06 - Current
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained clean and organised restaurant and bar to comply with hygiene and health regulations.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Restocked bar when low on stock.
Education
BA Degree (Hons) - Media Production
Coláiste Dhulaigh
Coolock2026
Leaving Certificate -
Coláiste Choilm
Swords2022
Skills
- Staff Leadership
- Inventory Management
- Upselling Strategies
- Organisational Abilities
- Customer Service
Certification
Certificate in Media Production QQI Level 5
Languages
English
Native language
References
Available upon request.
Timeline
Food & Beverage Assistant
Maldron Hotel Dublin Airport
2022.06 - Current
BA Degree (Hons) - Media Production
Coláiste Dhulaigh
Leaving Certificate -
Coláiste Choilm
Certificate in Media Production QQI Level 5
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