Summary
Overview
Work history
Education
Skills
References
Timeline
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Luke Ormond

Luke Ormond

Templemore,County Tipperary

Summary

A detail-oriented professional with a strong foundation in administrative efficiency and effective time management, complemented by excellent work initiative. Demonstrates expertise in complaint analysis and investigation, ensuring high-quality customer service and engagement. Proficient in document control policies and email management, with a creative vision supported by design aptitude and CAD software proficiency. Committed to enhancing quality control processes while pursuing opportunities to leverage skills in customer service and design innovation.

Overview

7
7
years of professional experience

Work history

Veterinary Assistant

Jim Ormond
Templemore, County Tipperary
06.2018 - 06.2025
  • Performed routine health checks on livestock with the vet to maintain overall herd healthiness.
  • Provided assistance in the care for newborn animals, helped ensure their survival and growth.
  • Maintained healthy livestock by helping the vet administer vaccinations and medical treatment.
  • Herded animals and helped with movement between fields, paddocks and stables.

Complaints Specialist

Teleflex Medical Athlone
Athlone, Westmeath
05.2023 - 01.2024
  • Attended regular training sessions to stay updated on latest product and service updates and policies.
  • Assured compliance with industry regulations whilst managing sensitive client information.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Provided excellent service for improved customer trust and loyalty.
  • Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
  • Promoted a positive brand image by providing empathetic assistance during complaint handling.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Landscaper

Fran Denny
Templemore, County Tipperary
06.2022 - 08.2023
  • Planted trees, shrubs and flowers for an improved visual appeal.
  • Cleared rubbish from site, leaving clean and tidy work area behind.
  • Carried out regular lawn maintenance tasks; achieved fresh looking gardens throughout the year.
  • Managed tree care including pruning, planting and removal when necessary maintaining safe environments.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Installed stonework according to design plan and client specifications.
  • Used wide range of hand tools, horticultural machinery and powered hand tools.
  • Operated ride-on mowers, trimmers and leaf blowers.
  • Operated tractors and horticultural machinery to safely transport goods and equipment.

Education

Leaving Certificate -

Our Lady's Secondary School
Templemore
09/2016 - 06/2021

Bachelor of Engineering - Biomedical Engineering

University of Limerick
Limerick
09/2021 - 05/2025

Skills

  • Administrative efficiency


  • Excellent work initiative


  • Effective time management


  • Attention to Detail


  • Customer Service


  • Quality Control


  • Email management


  • Customer engagement


  • Design aptitude


  • Creative vision

References

References available upon request.

Timeline

Complaints Specialist

Teleflex Medical Athlone
05.2023 - 01.2024

Landscaper

Fran Denny
06.2022 - 08.2023

Veterinary Assistant

Jim Ormond
06.2018 - 06.2025

Leaving Certificate -

Our Lady's Secondary School
09/2016 - 06/2021

Bachelor of Engineering - Biomedical Engineering

University of Limerick
09/2021 - 05/2025

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Luke Ormond