LUKE GILMORE
Lucan
Summary
I am currently working full – time in Musgrave Marketplace as a Checkout Supervisor and HR Admin. Having completed a Bachelor of Arts degree in Anthropology and Spanish, along with the array of management and inter – personal skills that I have acquired from working as a supervisor, I aspire to work in Human Resources. I am in the process of completing a CIPD accredited course in Professional Human Resource Practice to achieve this goal. Driven HR Admin with expertise in supporting HR functions and enhancing operational efficiency. Delivered successful training initiatives, achieving a 98 percent audit score through effective staff oversight and compliance management. Aspires to leverage strong interpersonal and leadership skills in a dedicated Human Resources role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR Admin
Musgrave Marketplace
01.2025 - Current
- In conjunction with my day to day role as checkout supervisor I was given the opportunity to work closely with the HR department.
- Over the course of the last year, I have been assigned various tasks and projects to be completed for the HR manager.
- One of these projects included overseeing online training of new and current staff to bring ourselves in – line with training requirements for audit. This project took place over the course of 2 weeks and involved liaising with management and staff to ensure adequate cover on the tills and shop floor while staff were taken to complete training.
- Other responsibilities included; writing and distributing invitations for investigations, ringing new hires to organize interviews, distributing uniforms to new hires and ensuring compliance with uniform policy, and completing inductions and starter forms/contract requests for new staff.
- As part of these responsibilities I completed a Train your Trainer course to further my abilities in my role as a supervisor as well as in the HR department.
- Recently, I took on the responsibility of overseeing a training audit across my branch. This involved utilizing my knowledge as a Food Safety and Manual Handling trainer to train staff to the appropriate levels for their roles.
- I also managed all paperwork related to training ensuring that all employee files had up to date records of their training. The audit came back with a 98 percent overall score.
Checkout Supervisor
Musgrave Marketplace
09.2023 - Current
- During my time as checkout supervisor I was entrusted with many new responsibilities which included; ensuring that staff adhered to SOPs and giving coaching where staff may be unclear on areas of the SOPs, monitoring and setting staff breaks, communicating with managers and accounts department to authorize customer contract prices/ investigating issues with customer accounts, and ensuring day to day smooth running of the checkout department.
- I was also responsible for the distribution of click and collect orders which involved, verification of items on the order as well as verifying the customer’s identity to ensure that they were authorized to collect an order on behalf of their business.
- During my time in this role many new systems and processes were implemented. It was my responsibility to ensure that these changes could happen without issue which involved, training staff and having a high level of knowledge of them myself so that I was equipped to handle any issues that arose when these new systems and processes were rolled out to the staff.
General Operative
Musgrave Marketplace
07.2022 - 09.2023
- This role involved merchandising and packing out aisles, ensuring adequate stock levels as well as presenting aisles in a neat and tidy manner for the benefit of customers and management.
- I also worked on the tills in the checkout department, which involved, cash handling skills, verifying customer details on accounts, and adhering strictly to SOPs set out by management, regarding protection of stock and cash management.
Education
Diploma of Higher Education - CIPD Diploma Human Resource Management
National College of Ireland
Dublin 2026 - Current
Bachelor of Arts - Spanish and Anthropology
Maynooth University
Maynooth, Co. Kildare01.2025
Leaving Certificate -
Kishoge Community College
Lucan, Co. Dublin01.2022
Skills
- Teamwork
- Leadership
- Communication
- Interpersonal Skills
- HR administration
- Employee training
- Staff management
- Training audit
- Recruitment coordination
References
- Caitriona Powell, Checkout Supervisor, 089 462 2317
- Jennifer White, HR Manager, 085 856 4512
Certification
- First Aid certified
- Fire Warden Certified
- Manual Handling Instructor Level 6 certified
- WIBIT Train the Trainer certified
Timeline
HR Admin
Musgrave Marketplace
01.2025 - Current
Checkout Supervisor
Musgrave Marketplace
09.2023 - Current
General Operative
Musgrave Marketplace
07.2022 - 09.2023
Diploma of Higher Education - CIPD Diploma Human Resource Management
National College of Ireland
2026 - Current
Bachelor of Arts - Spanish and Anthropology
Maynooth University
Leaving Certificate -
Kishoge Community College