Luke Gillen
Galway,Ireland
Summary
Dedicated and customer-oriented Store Assistant with a proven track record of providing exceptional service in various retail environments. Possesses a strong understanding of inventory management, point-of-sale systems, and merchandising techniques. Highly organized and detail-oriented, adept at maintaining a neat and welcoming store appearance while efficiently assisting customers with product inquiries, purchases, and returns. Collaborative team player known for effectively communicating with colleagues and assisting in maintaining an efficient store operation. Eager to contribute my skills and enthusiasm to create a positive shopping experience and drive store success.
Overview
5
5
years of professional experience
Work history
Customer Assistant and Delivery Driver
Dunnes Stores
Galway, County Galway
12.2024 - 07.2025
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Collaborated efficiently with team members to maintain smooth store operations.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided excellent customer service to ensure repeat business.
- Operated till systems smoothly, streamlining check-out process for customers.
Sales assistant
Next
Galway, Ireland
09.2023 - 11.2024
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Built strong relationships with regular customers for repeat business.
- Trained new staff members, fostering a supportive working environment.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Customer service representative
Irish Water
Galway, Ireland
08.2022 - 08.2023
- Managed inbound calls, addressing customer inquiries and providing assistance.
- Initiated outbound calls for effective customer communication.
- Addressed customer queries and concerns via email.
- Coordinated projects by communicating with contractors through email.
- Collaborated with Local Authorities via email for compliance and cooperation.
- Maintained organized records through accurate data entry.
Customer assistant
Tesco Ireland
Galway, Ireland
09.2021 - 01.2022
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Carried out day-to-day duties accurately and efficiently.
Car park marshal and Administrator and driver
Kaiser Parking Limited
Leixlip, Kildare
06.2020 - 09.2020
- Conducted regular inspections across multiple car parks to ensure vehicles were parked in accordance with site guidelines, addressing any issues promptly and maintaining a clean safe, and orderly environment.
- Adhered strictly to ethical guidelines whilst performing duties, upholding integrity.
- Responded to time-sensitive queries quickly for fast resolution.
- Assisting the flow of traffic in the car parks
- Directing traffic
- Ensure cars are parked in correct areas.
- Assisting with general administration when needed.
- Filing.
Education
Focus Awards Level 3 Diploma Practitioner in Personal Training (RQF) - Fitness
Focus Awards
Galway06.2025
H. Dip Higher Education - Cyber security Risk and Compliance
Atlantic Technical University
Galway08.2023
Bachelor of Arts -
NUI Galway
Galway09.2018
Skills
- Customer service excellence
- Inventory management
- Point of Sale systems
- Merchandising techniques
- Retail operations
- Sales support
- Team collaboration
- Communication skills
- Problem solving
- Cash handling
- Returns processing
- Time management
Interests
Golf
Soccer
Fitness
Personal Training
Timeline
Customer Assistant and Delivery Driver
Dunnes Stores
12.2024 - 07.2025
Sales assistant
Next
09.2023 - 11.2024
Customer service representative
Irish Water
08.2022 - 08.2023
Customer assistant
Tesco Ireland
09.2021 - 01.2022
Car park marshal and Administrator and driver
Kaiser Parking Limited
06.2020 - 09.2020
Focus Awards Level 3 Diploma Practitioner in Personal Training (RQF) - Fitness
Focus Awards
H. Dip Higher Education - Cyber security Risk and Compliance
Atlantic Technical University
Bachelor of Arts -
NUI Galway