Luke Dunne
Dublin
Summary
Dynamic sales leader with a proven track record at Limitless Coaching, driving a 33% revenue growth through strategic lead generation and effective client relationship management. Skilled in pipeline management and CRM tools like HubSpot, I excel in problem-solving and fostering team collaboration to achieve ambitious sales goals.
Overview
6
6
years of professional experience
Work History
Head of Sales
Limitless Coaching
03.2024 - Current
- Responsible for lead generation and client acquisition: this was achieved by creating content across all social media platforms, email marketing from HubSpot, and creating eBooks for potential clients to download and be included in our CRM system to then warm up with our marketing emails.
- Client Relationship Management: I have built and maintained strong relationships with clients in which resulted in a 25% increase of resign rate
- Revenue Growth: In the last 12 months, I have generated over €70,000 in new revenue by following the sales process of my mentor and adhering to each step of the sales process very carefully and in detail, which resulted in a 33% growth in revenue.
- Pipeline management: I have managed my pipeline using CRM within HubSpot to ensure timely follow-ups and maintain a consistent flow of new business.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Senior Operations Analyst
Citco Group
06.2023 - Current
- Responsible for meeting daily and monthly deliverables to our clients' agreements, such as information on trading, positions, and cash reconciliation processes with prime brokers and counterparties.
- Produce daily operational deliverables in line with client service level agreements, primarily activities in positions, trades, and cash.
- Evaluate cash flows, financing, and risk associated with a broad range of investment products, such as derivatives, debt, and private equity.
- Analyze, investigate, and resolve issues, prepare reports for assessment, and sign off on portfolio and cash risk.
- Support the conversion of new clients and existing migrations.
- Prepare auditable support for portfolio and cash positions in preparation for monthly financial statements.
Securities and Derivatives Analyst (Direct Custody & Clearing)
Citi Group
11.2021 - 06.2023
- Client service representative for European and domestic settlement within global securities services.
- Point of contact for clients' complex queries and provide transactional processing support for a range of products for EMEA clients.
- Responsible for monitoring clients' trading activity, including equities, bonds, stock lending, ADRs, cross borders, OTC/on exchange, fixed income, and auctions through internal and external platforms.
- SWIFT formatting.
- Cross-border processing/formatting.
- Supporting and working closely with the Middle Office, product management, internal and external parties (inclusive but not limited to central securities depositories, counterparties, income, and corporate actions).
- Experience in working on process improvement strategies and analyzing client data, engaging in various projects, including the elimination of manual processes through robotic process automation, and improvement of workflow activities.
- Supervising and communicating client risk, escalating issues where applicable.
Education
APA Qualified - Loans and Investments and Regulations
Institute of Bankers
Dublin, Ireland10.2021
Business Studies QQI/Fetac level 5 - Accounting, Marketing Practice, Work Experience, Statistics, Business Administration Skills, Spreadsheet Methods, Business Law, Communications and Word Processing
Killester College of Further Education
Killester, Dublin, Ireland09.2018
Skills
- Team player
- Leadership
- Problem solving
- Time management
- Account Management
- Lead generation
- Pipeline management
- CRM tools (HubSpot)
References
References available upon request.
Timeline
Head of Sales
Limitless Coaching
03.2024 - Current
Senior Operations Analyst
Citco Group
06.2023 - Current
Securities and Derivatives Analyst (Direct Custody & Clearing)
Citi Group
11.2021 - 06.2023
APA Qualified - Loans and Investments and Regulations
Institute of Bankers
Business Studies QQI/Fetac level 5 - Accounting, Marketing Practice, Work Experience, Statistics, Business Administration Skills, Spreadsheet Methods, Business Law, Communications and Word Processing
Killester College of Further Education
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