Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lukasz Pitucha

Stocton-on-Tees,STT

Summary

As a highly organized professional, I am dedicated to delivering quality in every aspect of my work. My enthusiasm for tackling challenges and surpassing goals is matched by my proven ability to effectively manage multiple tasks and priorities. My adeptness at interfacing with all levels of management and various departments underscores my versatile communication skills.

My leadership capabilities have been significantly honed through my experiences at Amazon, particularly during the demanding PEAK periods where I have consistently demonstrated my ability to lead in critical roles within the ICQA and Shipping sectors. With over five years of committed service at Amazon, I have contributed to the success of six PEAK seasons, showcasing my adaptability and reliability as both a permanent and temporary employee.

My academic background, coupled with my extensive experience in customer service, has equipped me with the resilience to perform under pressure. This ensures that I consistently deliver exceptional outcomes to customers while meeting and exceeding business expectations. My track record speaks to a professional who is not only adept at navigating high-stress environments but also committed to achieving excellence in every endeavor.

Overview

8
8
years of professional experience

Work History

Escalation Specialist / Data Analyst

Amazon - NCL2
Stockton-on-Tees
10.2023 - Current
  • Managing customer orders,
  • Delivering daily and weekly reports within ICQA department,
  • Presenting data and conclusion to team in order to improve strategies and operations
  • Conducting thorough analysis of weekly concessions, advising Outbound Management on outcomes.
  • Performing root-cause- analysis to determine areas of inefficiency,
  • Using Microsoft Excel to create pivot table and pivot reporting

SHIPPING TEMPORARY TEAM LEAD

Amazon- BRS1
Avonmouth
06.2023 - 10.2023
  • Managing Sorter,
  • Managing departures from FC,
  • Managing Indoor Marshals,
  • Communicating with other departments to ensure shipments are picked, packed, shipped on time,
  • Communicating with Sortation Centres,
  • Monitoring daily productivity metrics, driving continous improvement in FC performance standards,
  • Provided coaching and skill development to associates, enhancing quality and productivity outcomes.

ICQA PROXY TEAM LEAD - STEP-UP TEAM LEAD POOL

Amazon - BRS1
Avonmouth
06.2020 - 06.2023
  • Supporting TL with daily tasks including collecting data for AM Handover, providing feedbacks for AAs, team engagement,
  • Covering ICQA TL several times when needed,
  • Researching and eliminating multiple quality and productivity barriers across ICQA department,
  • Supporting ICQA Data Analyst with weekly Top 10 Missing and Found ASINS,
  • Supporting TL with daily REPO Dashboard reports,
  • Supporting Escalation Specialist with audits and cancelling defective customer shipments,
  • Supporting TL with safety audits,
  • Supporting TL with suspected theft research,
  • Working actively on improving indirect roles (I have prepared training materials for Damage Gatekeeping role – presentation available on Amazon Wiki page)

ICQA ASSOCIATE

Amazon - BRS1
Avonmouth
07.2019 - 05.2023
  • Performing all direct and indirect tasks: SBC, SRC, CC, Damage collection, Amnesty Add Back, Apollo Audits (including CBS Audit), Expiration Date Audit, Damage Gatekeeping, Problem Solve, DACHS Audit, HRV pallets Audits.
  • Proficient usage of all basic and advanced tools used within ICQA process (including PS tools, DACHS Audit portal, Apollo, Kibana, Rodeo, Sim Ticketing Portal, River)

IB ASSOCIATE

Amazon- BRS1
Avonmouth
07.2019 - 08.2019
  • Stow Instructor – supported stow team as an instructor with training new hires for 4 weeks during FC launch

IB, ICQA AND OB ASSOCIATE

Amazon - LTN4
Dunstable
05.2018 - 07.2019
  • Stower, Cart runner,
  • Supported ICQA Team with preparing for PEAK 2018,
  • Pick To Rebin, ARSAW

WAREHOUSE OPERATIVE

Superdrug
Dunstable
02.2018 - 05.2018
  • Voice Picking using LLOP

OB ASSOCIATE

Amazon - LTN4
Dunstable
10.2017 - 01.2018
  • AFE Packing, Rebin, Induct,
  • Water Spider, Jumbuster

CUSTOMER SERVICE REPRESENTATIVE

BANK PEKAO BP POLAND
Lublin
01.2017 - 10.2017
  • Assisting customers in using mobile banking, resolving complaints, performing surveys, verifying money transactions (fraud prevention)

INSURANCE AGENT

4 LIFE DIRECT
Lublin
09.2016 - 01.2017
  • Selling life policies, prospecting new customers, guiding them in selecting the best cover for their needs, conducting health surveys, supporting existing customers

Education

Master's Degree - International Relations

University of Maria Curie-Sklodowska
Lublin
07-2016

Skills

  • Ability to learn quickly,
  • Flexibility,
  • Ability to work under pressure

Languages

Polish
First Language
English
Upper Intermediate (B2)
B2
Russian
Elementary (A2)
A2

Timeline

Escalation Specialist / Data Analyst

Amazon - NCL2
10.2023 - Current

SHIPPING TEMPORARY TEAM LEAD

Amazon- BRS1
06.2023 - 10.2023

ICQA PROXY TEAM LEAD - STEP-UP TEAM LEAD POOL

Amazon - BRS1
06.2020 - 06.2023

ICQA ASSOCIATE

Amazon - BRS1
07.2019 - 05.2023

IB ASSOCIATE

Amazon- BRS1
07.2019 - 08.2019

IB, ICQA AND OB ASSOCIATE

Amazon - LTN4
05.2018 - 07.2019

WAREHOUSE OPERATIVE

Superdrug
02.2018 - 05.2018

OB ASSOCIATE

Amazon - LTN4
10.2017 - 01.2018

CUSTOMER SERVICE REPRESENTATIVE

BANK PEKAO BP POLAND
01.2017 - 10.2017

INSURANCE AGENT

4 LIFE DIRECT
09.2016 - 01.2017

Master's Degree - International Relations

University of Maria Curie-Sklodowska
Lukasz Pitucha