Luka Shepherd O'Connell
Greystones
Summary
Versatile and client-focused professional with a strong background in travel logistics, custom itinerary planning, and high-quality customer service. Experienced in both luxury travel coordination and fast-paced hospitality roles, bringing excellent communication, adaptability, and problem-solving to every environment. Skilled in vendor coordination, on-the-road support, and handling customer needs with professionalism and empathy. Reliable, team-oriented, and committed to creating seamless, positive experiences for guests and clients alike.
Overview
9
9
years of professional experience
Work History
Travel Coordinator
Brendan Vacations
Dublin, Ireland
08.2024 - Current
Travel Agent
Best4Travel, Dun Laoghaire
Dun Laoghaire
02.2024 - Current
- Managed client bookings, including flights, accommodations, airport transfers, and travel insurance, ensuring all the details were accurate and tailored to the client’s preference.
- Consulted with clients to understand their travel needs, preferences, and budget, providing personalized travel recommendations
- Used travel booking software (e.g Amadeus, Globe, Do Something Different, VHUB) to research and secure the best travel options and deal for the client.
- Promoting travel packages and maintaining a client base
- Handling payments, and ensuring financial transactions are accurate and secure
- Establishing and maintaining relationships with clients and travel suppliers to ensure repeat business and referrals.
- Maintaining a clean and organised desk
Bartender/Waitress
Chakra by Jaipur Greystones
Greystones
01.2023 - 04.2023
- Knowledge of a wide range of cocktails
- Exceptional customer service, ensuring guest satisfaction
- Cash handling payment from guests
- Maintaining cleanliness and organisation in the bar, such as restocking supplies, cleaning glassware and utensils, as well as the whole bar.
- Preparing garnishes, teas and coffees
Waitress
Sonny’s Greystones
Greystones
09.2022 - 01.2023
- Provide friendly and efficient service to customers, ensuring their needs are met and they have a positive dining experience.
- Demonstrate strong verbal communication skills by effectively interacting with customers, colleagues, and management.
- Showcase my ability to handle multiple tasks simultaneously while maintaining attention to detail and delivering prompt service.
- Prioritize tasks effectively in a fast-paced environment.
- Resolve customer complaints and handle challenging situations professionally.
Crew Member
McDonalds Carrickmines
Carrickmines
03.2022 - 09.2022
- Greeting customers, taking orders, and ensuring customer satisfaction through friendly service
- Preparing beverages
- Operation the cash register, processing payments, and providing correct change
- Keeping the dining area, kitchen, and restrooms clean and sanitized
- Ensuring that workstations are stocked with necessary supplies such as napkins, and condiments
- Assisting drive-thru orders, ensuring accuracy and speed in service
Cashier/Online Shopper
Tesco Greystones
Greystones
01.2020 - 03.2022
- Provide excellent customer service assisting customers with their purchases, answering inquiries, resolving complaints or issues, and ensuring customer satisfaction
- Operating cash registers
- Making sure product quality is high
- Time pressure
- Guiding customer to products they cannot find, or checking stock
Barista/Server
Idle Wilde Dalkey
Dalkey
01.2020 - 01.2020
- Create high-quality drinks that meet customers' preferences.
- Experience with expresso machines, milk frothers and other coffee preparation tools
- Serve guests with excellent customer service
- Good teamwork in a fast-paced environment
Steiner school London
London
01.2017 - 01.2017
- 1 week
- Transition year 2017
Soul Of Beauty Bray
Bray
01.2017 - 01.2017
- 1 week
- Transition year 2017
Vanity fur Greystones
Greystones
01.2017 - 01.2017
- 1 week
- Transition year 2017
Enso Café, Greystones
Greystones
01.2017 - 01.2017
- 1 week
- Transition year 2017
Education
Barista training course - undefined
Loughlinstown training centre
02.2024
QQI level 5 - Travel and Tourism with Business
Sallynoggin College of Further Education
01.2024
Secondary School - undefined
Temple Carrig Secondary School
01.2018
Skills
- Hospitality
- Custom Itinerary Planning
- Calypso
- Booking & Reservations Management
- Problem Solving
- Supplier Communication
- Destination Expertise (Ireland & Scotland)
- Phone & Email Etiquette
- High-End Guest Service
- Emergency Support & Crisis Handling
- Empathic Listening
- POS & Cash-Handling
- Inventory & Stocking
- Team Collaboration
- Strong Work Ethic
- Multitasking in High Pressure Environments
- Attention to Detail
- Adaptability & Flexibility
- Fast Learner
Hobbies and Interests
Passionate about nature and travel, with a love for experiencing new cultures, cuisines, and environments. I enjoy walking with music, swimming in all seasons, and spending time outdoors. A dedicated animal lover—especially cats. I share my home with two black cats. I also find joy in exploring new places, trying local foods, and connecting with people from all walks of life.
Timeline
Travel Coordinator
Brendan Vacations
08.2024 - Current
Travel Agent
Best4Travel, Dun Laoghaire
02.2024 - Current
Bartender/Waitress
Chakra by Jaipur Greystones
01.2023 - 04.2023
Waitress
Sonny’s Greystones
09.2022 - 01.2023
Crew Member
McDonalds Carrickmines
03.2022 - 09.2022
Cashier/Online Shopper
Tesco Greystones
01.2020 - 03.2022
Barista/Server
Idle Wilde Dalkey
01.2020 - 01.2020
Steiner school London
01.2017 - 01.2017
Soul Of Beauty Bray
01.2017 - 01.2017
Vanity fur Greystones
01.2017 - 01.2017
Enso Café, Greystones
01.2017 - 01.2017
Barista training course - undefined
Loughlinstown training centre
QQI level 5 - Travel and Tourism with Business
Sallynoggin College of Further Education
Secondary School - undefined
Temple Carrig Secondary School