Luiz Alberto Souza
Dublin,Ireland
Summary
Dynamic and enthusiastic professional with a strong foundation in customer service, known for maintaining positivity and patience under pressure. Demonstrates a proactive attitude and extensive product knowledge, ensuring exceptional service delivery. Committed to leveraging skills to enhance customer satisfaction and drive business success.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Shop assistant
floor staff
Dublin
2023.08 - Current
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Built rapport with frequent shoppers to foster loyal customer base.
- Managed stock levels on shop floor for continuous product availability.
- Upheld company policies whilst dealing with returns and exchanges.
Kitchen porter
Holiday Inn Hotel
Dublin, Ireland
2022.08 - 2023.08
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Cleaned work surfaces, ensured hygiene standards were met.
- Assisted in stock rotation tasks; maintained accurate inventory count.
Customer Service Representative
Customer Service
Sao Paulo, Brazil
2018.01 - 2022.05
- Processed orders promptly ensuring a positive shopping experience for customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Streamlined processes through efficient record keeping.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Education
Diploma of Higher Education - Logistic
College Poligono
Brazil 2018.07 - 2020.07
Skills
- Positivity and enthusiasm
- Patience under pressure
- Proactive attitude
- Customer Service
- Product knowledge
Languages
Portuguese,
Native
English
Advanced
Spanish
Intermediate
Certification
Manual handling;
HACCP;
Learner Permit Driving Licence — Ireland, Valid until 2028
References
References available upon request.
Timeline
Shop assistant
floor staff
2023.08 - Current
Kitchen porter
Holiday Inn Hotel
2022.08 - 2023.08
Diploma of Higher Education - Logistic
College Poligono
2018.07 - 2020.07
Customer Service Representative
Customer Service
2018.01 - 2022.05