Luiz Amaral

• Maintained compliance with health code standards.
• Determined and implemented appropriate productivity, quality and service goals.
• Trained and led team of 18 department team members.
• Purchased new inventory according to expected regular and holiday demand.
• Led the daily operations of the Fresh Food Deli, overseeing a team to ensure exceptional customer service, product quality, and operational efficiency.
• Managed product ordering, inventory control, and supplier relations, ensuring cost-effective procurement and adherence to budgeted KPIs.
• Delivered training and development programs for team members, fostering a knowledgeable and customer-focused workforce aligned with brand standards.
• Maintained rigorous compliance with HACCP standards, ensuring food safety, hygiene, and cleanliness across the department.
• Implemented and maintained an efficient cleaning schedule, ensuring regular upkeep of equipment and adherence to food safety regulations.
• Analyzed sales data and customer demand trends to drive sales growth, improve merchandising strategies, and enhance product offerings.
• Actively coached and mentored team members on product knowledge, stock control, merchandising standards, and customer interaction.
• Led the introduction of innovative ideas to improve service delivery, optimize sales, and maintain high standards in food preparation and presentation.

• Coached team to deliver top-quality customer service and uphold brand values.
• Adapted product range and merchandising based on market trends.
• Resolved complaints to achieve full customer satisfaction.
• Introduced employee incentive programmes, increasing store revenue and improving staff retention.
• Oversaw store costs and overheads to achieve efficiencies.
• Drove customer retention by analysing feedback and KPI data.
• Managed stock levels to maximise sales opportunities.
• Updated pricing and promotions to fulfil store goals.
• Facilitated smooth store operations, performing daily opening and closing functions.

Operational Support:

• Collaborate with the Area Manager to ensure the efficient day-to-day operations of multiple Supermac's restaurants.
• Oversee opening and closing procedures, ensuring the adherence to all operational guidelines.
• Address and resolve operational challenges and issues in a timely manner.

Team Management:

• Supervise and motivate a team of supervisors, staff, and crew members.
• Provide training, coaching, and guidance to ensure team members meet performance expectations.
• Maintain a positive work environment that promotes teamwork and excellent customer service.

Customer Service:

• Interact with customers to address inquiries, concerns, and feedback.
• Strive to maintain a high level of customer satisfaction by ensuring prompt and professional responses to customer needs.
• Implement customer service improvements based on feedback and trends.

Inventory and Stock Control:

• Monitor inventory levels and coordinate with suppliers for timely deliveries.
• Implement inventory control measures to minimize waste and maintain optimal stock levels.
• Ensure proper stock rotation to minimize product spoilage.

Quality Control:

• Uphold and enforce Supermac's quality standards for food preparation and presentation.
• Conduct regular inspections to ensure that food safety and hygiene standards are met.
• Collaborate with kitchen staff to maintain food quality and consistency.

Health and Safety:

• Ensure all health and safety regulations are strictly adhered to, including food safety and sanitation requirements.
• Conduct safety audits and implement corrective actions as needed.
• Promote a culture of safety and cleanliness among the team.

Financial Management:

• Assist in managing the budget for each restaurant, including cost control and revenue optimization.
• Monitor sales and expenses, identifying areas for improvement.
• Implement cost-saving measures while maintaining quality standards.

Reporting:

• Generate and maintain detailed reports on restaurant performance, including sales, labor costs, and inventory.
• Present key performance indicators to management and make recommendations for improvement.
• Identify trends and areas for operational enhancement.

Achievements (optional, can be tailored to the candidate's experience):

• Successfully opened and managed the launch of a new Kill Store Branch, overseeing all aspects of the setup and initial operations.
• Led the branch to achieve profitability within 3 months by implementing efficient processes and cost-effective management.
• Led a team that consistently met or exceeded monthly sales targets, resulting in increased revenue.

As a dedicated Store Manager with Domino's Pizza, I achieved significant milestones and contributed to the company's success in various ways:

• Fast-Track Promotion: Demonstrated exceptional leadership and management skills, leading to my promotion from Shift Manager to Store Manager within one year of joining the company.
• Store Inauguration: Successfully spearheaded the launch of a brand new Domino's store in Ringsend. Oversaw all aspects of the store setup, from layout design to equipment procurement and staff training.
• Talent Development: Played a pivotal role in building a dynamic and highly competent team by actively participating in the hiring and training processes. Ensured that each staff member met Domino's rigorous standards for service excellence.
• Operational Oversight: Determined the optimal delivery area for the new store, strategically expanding our customer reach. Effectively managed and coordinated all store operations, optimizing efficiency and customer satisfaction.
• High-Volume Store Management: Demonstrated my ability to thrive in a high-pressure, high-volume environment. Consistently achieved weekly sales of 60-70k, contributing significantly to the overall revenue.
• Leadership: Managed a diverse team, including 7 managers, 15 staff members, and 30 drivers. Provided guidance and direction, fostering a collaborative and results-driven work environment.
• KPI Excellence: Maintained an unwavering commitment to achieving and surpassing Key Performance Indicators (KPIs) related to food sales and labor costs throughout the year. This dedication led to consistent high performance and financial sustainability.

Talent Development and Leadership:

• Mentored and developed three members of my crew into successful Store Managers. Provided training and guidance, fostering their growth and advancement within the company.
• Actively involved in the hiring and training of staff members, equipping them with the skills and knowledge needed to excel in managerial roles.
• Played a pivotal role in shaping and promoting talent from within, contributing to the overall success and stability of the Domino's Pizza team.