Ludmylla Loureiro
Dublin
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Farmer Browns
Dublin
2019.11 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Monitored employee attendance records, timekeeping, and payroll information.
Cleaner
Loretto College Foxrock
Dublin
2018.11 - 2019.04
- Responded to emergency cleaning requests to meet client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
Receptionist
Cor&Unha
Niterói
2016.05 - 2016.09
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Telemarketer
Contax S/A
Niterói
2014.02 - 2014.05
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Collaborated with management to resolve concerns and problem calls.
- Created reports detailing telemarketing activities and results.
- Handled inbound telephone calls from interested customers.
- Resolved customer complaints by escalating calls to proper department.
Store Sales Associate
SHOP126
Niterói
2012.02 - 2012.04
- Greeted customers, answered questions and provided product information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Secretary's Assistant
PROTF/Produtora de Toxinas Ofídicas
Niterói
2010.06 - 2010.12
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments and meetings for the secretary.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Centro Educacional Alzira Bittencourt
Niteroi, Brazil2010-12
Skills
- Recruiting and Interviewing
- Employee Scheduling
- Money Handling
- Team Motivation
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Timeline
Assistant Manager
Farmer Browns
2019.11 - Current
Cleaner
Loretto College Foxrock
2018.11 - 2019.04
Receptionist
Cor&Unha
2016.05 - 2016.09
Telemarketer
Contax S/A
2014.02 - 2014.05
Store Sales Associate
SHOP126
2012.02 - 2012.04
Secretary's Assistant
PROTF/Produtora de Toxinas Ofídicas
2010.06 - 2010.12
High School Diploma -
Centro Educacional Alzira Bittencourt
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