Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ludmylla Loureiro

Dublin

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Farmer Browns
Dublin
2019.11 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Monitored employee attendance records, timekeeping, and payroll information.

Cleaner

Loretto College Foxrock
Dublin
2018.11 - 2019.04
  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained safety protocols through safe handling of equipment and chemicals.

Receptionist

Cor&Unha
Niterói
2016.05 - 2016.09
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Telemarketer

Contax S/A
Niterói
2014.02 - 2014.05
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Collaborated with management to resolve concerns and problem calls.
  • Created reports detailing telemarketing activities and results.
  • Handled inbound telephone calls from interested customers.
  • Resolved customer complaints by escalating calls to proper department.

Store Sales Associate

SHOP126
Niterói
2012.02 - 2012.04
  • Greeted customers, answered questions and provided product information.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Secretary's Assistant

PROTF/Produtora de Toxinas Ofídicas
Niterói
2010.06 - 2010.12
  • Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled appointments and meetings for the secretary.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

High School Diploma -

Centro Educacional Alzira Bittencourt
Niteroi, Brazil
2010-12

Skills

  • Recruiting and Interviewing
  • Employee Scheduling
  • Money Handling
  • Team Motivation

Timeline

Assistant Manager

Farmer Browns
2019.11 - Current

Cleaner

Loretto College Foxrock
2018.11 - 2019.04

Receptionist

Cor&Unha
2016.05 - 2016.09

Telemarketer

Contax S/A
2014.02 - 2014.05

Store Sales Associate

SHOP126
2012.02 - 2012.04

Secretary's Assistant

PROTF/Produtora de Toxinas Ofídicas
2010.06 - 2010.12

High School Diploma -

Centro Educacional Alzira Bittencourt
Ludmylla Loureiro