Ludmila Ramsova

Continuously providing comprehensive information about full range of products and
services to effectively address customer queries.
Ensuring timely resolution under Service Level Agreements (SLAs) and consistently
meeting Key Performance Indicators (KPIs) to uphold service excellence.
Demonstrating prompt and professional call handling, and adeptly transferring calls to the
appropriate department as required.
Maintaining strict compliance with relevant legislation to safeguard sensitive consistently
financial information and uphold customer confidentiality.
Continually following the organization's established procedures to address efficiently and
resolve customer complaints to their utmost satisfaction

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Managed about 80 daily calls, taking orders and escalated cancellations.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.

• Assisted with day-to-day operations of facility, including scheduling and customer service.
• Collaborated with internal teams to streamline cross-functional operations.
• Alerted senior staff of upcoming critical tasks and deadlines.
• Coordinated meetings and briefings for operational updates.
• Coordinated logistics for smooth operation of daily tasks, optimizing workflow.

• Ensured compliance with all company standards and procedures.
• Served as a key corporate representative, liaising with various stakeholders in support of operational excellence.
• Provided direction and guidance to internal teams to achieve targets.
• Reconciled monthly operating budgets and shared information with the senior management team.

Managing day-to-day operations of the business.
Training employees in drinks preparation and appropriate use of coffee equipment.
Coordinating with vendors and order suppliers
Maintaining records of daily, weekly, and monthly revenues and expenses
.Adding new menu items based on seasonality and customer preferences
.Trained employees on processes and procedures.
Ensuring health and safety of all staff and clients.
Nurturing relationships with customers to increase loyalty and boost company reputation.

• Harnessed tools and technologies, streamlining restaurant operations.
• Coordinated cleaning activities and minimised disruption to restaurant operations.
• Supervised restaurant operations and enforced food and safety standards.