Lucy Wygers
Rosscarbery
Summary
An energetic, approachable individual who has developed a mature and responsible approach to any tasks undertaken. Has the ability to organise people and systems in order to achieve objectives and is used to working under pressure and meet strict deadlines. A team player whilst equally able to work on own initiative. Motivated professional with expertise in employee relations and financial management. Utilises effective communication and decision-making skills to promote a collaborative work environment. Demonstrates strong organisational abilities and a commitment to operational excellence, enhancing team performance and satisfaction.
Overview
28
28
years of professional experience
Work History
School Business Manager
St John's and St Clement's Primary School
London, United Kingdom
04.2016 - 10.2022
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Conducted exit interviews, gathering valuable feedback to reduce turnover and improve employee satisfaction.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Facilitated communication between management and employees, promoting transparency and mutual respect.
- Administered payroll and benefits, ensuring accurate and timely processing in compliance with legal standards.
- Conducted performance appraisal sessions, providing constructive feedback and setting objectives for staff development.
- Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions.
- Managed financial operations, including budgeting, forecasting, and financial reporting, to support business objectives.
- Oversaw month-end and year-end close processes, ensuring accuracy and timeliness of financial statements.
- Reviewed and approved all financial transactions, maintaining strict control over expenditures.
- Coordinated with external auditors to facilitate annual audits, achieving clean audit reports.
- Monitored expenses, income, budgets and petty cash records and acted upon errors.
- Coordinated smooth operation of monthly payroll, facilitating timely employee payments.
- Improved organisation's financial health and operation viability.
- Conducted regular inspections of the property to identify maintenance issues, coordinating timely repairs to prevent deterioration.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximise team performance.
Administrative Assistant
St John's and St Clement's Primary School
London, United Kingdom
01.2016 - 04.2016
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and emailing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Received, routed and distributed incoming mail and parcels.
- Secured data by following confidentiality procedures.
- Responded to first aid incidents effectively while maintaining calm composure.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
Office Administrator and Bookkeeper
Gebouw Design & Build Ltd
London, United Kingdom
04.2010 - 12.2015
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Greeted and welcomed visitors, alerting relevant staff of guest arrival.
- Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full.
- Oversaw effective file management to keep office records up-to-date.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
- Processed invoices, prepared financial reports, and conducted bank reconciliations to support the finance department.
- Managed inventory of office supplies, negotiated with suppliers, and placed orders to maintain optimal stock levels.
- Ordered cost-efficient office supplies and stationery to meet operational requirements.
- Maintained standardised accounting records to support financial controls.
- Collected and distributed incoming post and prepared outgoing post for collection.
- Reconciled bank statements to maintain accurate financial records and identify discrepancies promptly.
- Processed invoices and purchase orders efficiently, guaranteeing timely payments to suppliers and contractors.
- Prepared and processed financial documents, including invoices, bills, and accounts payable and receivable.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Registered Childminder
Self-employed
01.2007 - 01.2010
- Monitored children's progress and milestones, sharing observations with parents for a collaborative approach to development.
- Administered first aid and handled emergencies with composure, safeguarding children's well-being at all times.
- Prepared nutritious meals and snacks, adhering to dietary requirements and promoting healthy eating habits.
- Organised outdoor excursions and educational visits, enriching children's learning experiences beyond the home setting.
- Reviewed all risk assessments regularly to guarantee they were still effective.
- Supported children's hygiene needs with personalised support and diligent potty training.
- Taught children manners and social skills, preparing them for future educational and social settings.
- Provided safe and nurturing care for children aged 0-12, fostering a positive and secure environment.
Personal Assistant to Senior Consultant
Maitland
London, United KIngdom
01.1998 - 01.2006
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Scanned and photocopied documents for office team members.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Updated shared calendars with accurate meeting and event information.
- Managed communication systems to enable smooth workplace connectivity.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Prepared meeting spaces and equipment for events and presentations.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Actioned instructions to complete administrative tasks within deadlines.
- Managed complex diaries, scheduled meetings, and coordinated travel arrangements for senior executives to optimise their time efficiently.
- Maintained digital and physical filing systems following practices for organisation and information protection.
Duty Manager
The Swiss Cottage Hotel
London, United Kingdom
01.1995 - 01.1996
- One year placement as part of BA degree and continued to work as Duty Manager part time position retained after placement.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Effectively dealt with hotel issues regarding maintenance issues, shortages in staff, equipment problems and renovations.
- Synchronised front- and back-of-house activity for smooth hospitality operations.
- Led front desk service handling reservations, check-ins and check-outs.
- Implemented health and safety protocols, conducting regular checks to safeguard both staff and customers.
Education
Bachelor of Arts - Hotel Management and Tourism with Honours
South Bank University
London01.1997
A-Levels - Home Economics: Food Science, History, English, General Studies
Luton Sixth Form College
Luton Sixth Form College01.1993
GCSEs - Home Ec: Food, English, Child Development, Humanities, History, Maths, French, Science
Challney Girls High School
01.1991
Skills
- Employee relations
- Customer service excellence
- Decision making
- Time management
- Active listening
- Effective communication
- Customer engagement
- Computer literacy
- Bookkeeping mastery
- Self-motivation
Timeline
School Business Manager
St John's and St Clement's Primary School
04.2016 - 10.2022
Administrative Assistant
St John's and St Clement's Primary School
01.2016 - 04.2016
Office Administrator and Bookkeeper
Gebouw Design & Build Ltd
04.2010 - 12.2015
Registered Childminder
Self-employed
01.2007 - 01.2010
Personal Assistant to Senior Consultant
Maitland
01.1998 - 01.2006
Duty Manager
The Swiss Cottage Hotel
01.1995 - 01.1996
Bachelor of Arts - Hotel Management and Tourism with Honours
South Bank University
A-Levels - Home Economics: Food Science, History, English, General Studies
Luton Sixth Form College
GCSEs - Home Ec: Food, English, Child Development, Humanities, History, Maths, French, Science
Challney Girls High School