Lucy Mathieson
Wexford,Ireland
Summary
Dynamic and articulate professional with expertise in company management, social media marketing, the healthcare industry and a strong focus on customer satisfaction. Demonstrates exceptional time management and communication skills, supported by a comprehensive knowledge of various software databases.
Overview
10
10
years of professional experience
Work history
Managing Company Director
Yeldham Glazing Ltd
Essex, England
2020.03 - 2024.03
- This was my own company I started up with my husband during Covid.
- We began with my husband working the glazing side of the company and I used my skills starting with the design of our logo through to all the accreditations our company gained. ie, Which? approved, CHAS accredited, Fensa approved....
- I completed a Fensa approved surveyors course to enhance my knowledge of the industry. I also completed a glazing sales and compliance course.
- I created adverts and managed all of the social media side to expand market presence.
- I worked with our accountant to manage the payroll and timesheets.
- Using a CRM system to keep ourselves well organised.
- I developed key operational initiatives to drive and maintain substantial business growth. This resulted in us having 4 teams of fitters out on the road.
- Monitored our budget to meet sales and revenue targets.
Independent Sexual Violence Adviser/Crisis support
Mountain Healthcare
Essex, England
2017.06 - 2020.03
- Working within a small call centre 24/7 rota, covering the whole of the UK.
- Receiving calls from the Police, healthcare professionals and self referrals, victims calling in themselves who didn't want police involved. These calls would be reporting first accounts and starting the ball rolling for victims evidence, examinations and support.
- Organising forensic examinations at their nearest SARC (sexual assault referral centre) time being of the essence to ensure that the samples are taken within the particular timeframe of that crime otherwise the evidence would be of no use.
- Listened to clients' current struggles to signpost relevant support.
- Accompanying victims to court and to the SARC's to support them through their forensic examination.
- Police officer's out on the road having stopped someone for drink or drug driving would call in to arrange a Doctor attend the nearest hospital to them to obtain bloods for prosecution. Again time being of the essence. Also a call out for a Doctor to sudden death scenes,
NHS111/999 Call Handler
PELC
London, England
2014.04 - 2017.06
- Having 6 weeks intense training to pass exams to qualify for a Pathways Passport. This was the database used to achieve the safest outcome for a patient.
- Working within a large call centre.
- Remained calm to processes details of emergencies and non emergencies accurately in high pressure situations.
- Served as first point of contact for callers seeking emergency support.
- Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support. May that be an ambulance, paramedic advice, a GP call back or booking out of hour GP appointments.
- Used strategic questioning to extract important details from callers to help plan responsive action.
- Processed and actioned high number of calls during busy periods.
- Stayed calm when coordinating response to emergencies.
- Deliver life-saving instructions, including CPR, maternity and airway management.
- Supported callers through trauma, including accidents and death.
Education
A-Levels - Graphic Design
Epping Forest College
Loughton, Essex, EnglandGCSEs - English Lit, English Lang, Maths & Art
Chingford High School
Chingford, London, EnglandSkills
- Articulate
- Social media marketing
- Customer-focused
- Time management
- Communication skills
- Knowledge of various softwares
Timeline
Managing Company Director
Yeldham Glazing Ltd
2020.03 - 2024.03
Independent Sexual Violence Adviser/Crisis support
Mountain Healthcare
2017.06 - 2020.03
NHS111/999 Call Handler
PELC
2014.04 - 2017.06
GCSEs - English Lit, English Lang, Maths & Art
Chingford High School
A-Levels - Graphic Design
Epping Forest College