Lucy Hanna
Dublin,Ireland
Summary
Detail-oriented professional with strong expertise in research and analysis, demonstrated through extensive legal research, case review, and policy analysis. Possesses excellent communication skills honed through academic work and customer-facing roles. Highly organised, successfully balancing part-time work with full-time studies while consistently meeting deadlines. Proficient in IT skills and a motivated team member eager to apply new knowledge with efficiency.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Team Member
Krispy Kreme
Dublin
04.2024 - 06.2025
- Provided excellent customer service to enhance business reputation.
- Achieved efficient workflow with proper time management.
- Resolved customer disputes, facilitating smooth conflict resolution
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Trained new team members, contributing to staff proficiency.
- Upheld hygiene standards, resulting in optimal food safety conditions.
Sales assistant
Aldi
Bray, County Wicklow
03.2024 - 04.2024
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Monitored trends in consumer behaviour with keen attention to detail.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Retail assistant
Avoca
Enniskerry, County Wicklow
10.2022 - 10.2023
- Managed inventory for streamlined store operations.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Ensured visual merchandising standards with regular display updates.
- Handled transactions, maintaining accurate till records.
Education
Leaving Certificate -
Mount Anville
Dublin 09.2015 - 06.2021
Bachelor of Arts - Law with Social Justice
University College Dublin
Dublin 09.2021 - 05.2025
Skills
- Research & Analysis: Experienced in legal research, case review, and policy analysis
- Communication: Strong written and verbal skills from academic work and customer-facing jobs
- Organisation: Balanced part-time work with full-time studies, meeting all deadlines
- IT Skills: Proficient in MS Office, Google Workspace; comfortable with databases and online systems
Affiliations
- Member of the UCD Law Society
- Interest in volunteering and charity work
Accomplishments
Achieved the Entrance Scholar Award in UCD, recognising my academic accomplishments.
Timeline
Team Member
Krispy Kreme
04.2024 - 06.2025
Sales assistant
Aldi
03.2024 - 04.2024
Retail assistant
Avoca
10.2022 - 10.2023
Bachelor of Arts - Law with Social Justice
University College Dublin
09.2021 - 05.2025
Leaving Certificate -
Mount Anville
09.2015 - 06.2021
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