Lucio Costa

Responsibilities:

· Assist our community and help resolve inquiries empathetically, accurately and on time

· Respond to user inquiries with high quality, speed, empathy and accuracy

· Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

· Become and remain knowledgeable about client’s products and community standards

· Make well balanced decisions and personally driven to be an effective advocate for our community

· Display a strong commitment to doing what’s right for our community in supporting the client’s mission

· Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content

· Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site

· Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site

· Review the reported content within agreed turnaround times and standards of quality

· Identify inefficiencies in workflows and suggest solutions

· Recognize trends and patterns, and escalate issues outside the company policy to the global team

• Provided constructive feedback during content review sessions-enhanced overall quality of deliverables.

• Executed end-of-tenancy cleanings, making properties ready for next occupants swiftly.
• Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
• Prepared reports on daily activities for management's review.
• Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
• Ensured cleanliness standards met with regular inspections of work areas.
• Handled emergencies promptly ensuring minimal disruption to clients' normal operations.
• Promoted health and safety policies among staff leading to reduced workplace accidents.
• Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.