Lucia Owolabi
Enfield
Summary
Dedicated Support Worker with extensive experience in providing high- quality care to individuals living with intellectual disabilities, skilled in medication administration and possess the ability to build strong trusting relationships with clients and their families. Proven ability to promote independence , provide emotional support and enhance life skills through tailored recreational activities. Recognized for attention to detail and effective communication, ensuring high standards of care and client satisfaction.
Overview
8
8
years of professional experience
Work History
Relief Team Lead
Skywalker Consulting Ltd.
03.2024 - 08.2025
- Observed residents for any signs of discomfort or stress
- Kept detailed records of clients' medical histories and care plans
- Monitored and observed clients for changes in physical, emotional, mental, or behavioural conditions and injuries.
- Administered medication to clients according to strict schedules.
- Assisted in developing self-care skills such as personal hygiene practices.
- Facilitated communication between non-verbal individuals using sign language, picture aids and other communication apps.
- Maintained organized filling system for client records, providing documentation of all activities.
- Promoted independence and maintained daily living standards
- Utilized strong and enhanced assessment skills to determine necessary client care and daily function assistance.
- Organized recreational and educational activities for clients according to individual needs.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted in recruitment to build team of top performers.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Health Care Assistant
Clinical24 Staffing
04.2023 - 11.2023
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Support Worker
Praxis Care
06.2022 - 11.2022
- Observed residents for any signs of discomfort or stress
- Kept detailed records of clients' medical histories and care plans
- Monitored and observed clients for changes in physical, emotional, mental, or behavioural conditions and injuries.
- Administered medication to clients according to strict schedules.
- Assisted in developing self-care skills such as personal hygiene practices.
- Facilitated communication between non-verbal individuals using sign language, picture aids and other communication apps.
- Maintained organized filling system for client records, providing documentation of all activities.
- Promoted independence and maintained daily living standards
- Utilized strong and enhanced assessment skills to determine necessary client care and daily function assistance.
- Organized recreational and educational activities for clients according to individual needs.
Support/ Care Supervisor
Neylon's Facility Mgt.
12.2019 - 04.2022
- Maintained daily living standards
- Supervised team to ensure highest standard of care
- Carried out spot – checks on regularly and promoted health and safety at workplace
- Administered medications with strict and clear instructions
- Assisted clients with wide range of housekeeping functions to develop levels of ability.
- Recorded clients’ progress daily and reported any changes and rosters and general reviews
- Covered manager’s leave of absence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback
Health Care Assistant
Bushmount Nursing Home
10.2017 - 04.2020
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Education
Certificate of Technical Studies - IT Support
Generation Ireland /UK
Dublin, Ireland12-2023
Neylons Academy For Growth
Galway, Ireland05-2021
QQI Level 5 /6 - Applied Social Studies
Kinsale College
Cork05.2017
Bachelor of Science - Cell Biology
University of Lagos
Lagos, Nigeria06-2007
Skills
- Daily living support
- Health and safety awareness
- Emotional support
- Active listening
- Behavioral support
- Meal planning and preparation
- Life skills development
- Community integration
- Attention to detail
- Critical thinking
- Empathy and patience
- Medication administration
- Documentation
Timeline
Relief Team Lead
Skywalker Consulting Ltd.
03.2024 - 08.2025
Health Care Assistant
Clinical24 Staffing
04.2023 - 11.2023
Support Worker
Praxis Care
06.2022 - 11.2022
Support/ Care Supervisor
Neylon's Facility Mgt.
12.2019 - 04.2022
Health Care Assistant
Bushmount Nursing Home
10.2017 - 04.2020
Certificate of Technical Studies - IT Support
Generation Ireland /UK
Neylons Academy For Growth
QQI Level 5 /6 - Applied Social Studies
Kinsale College
Bachelor of Science - Cell Biology
University of Lagos
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