Lucas Navroza
Carrigtwohill
Summary
Diligent, highly motivated and results-oriented sales manager with years of experience in managing operations of high-volume businesses with a proven track record in developing sales personnel into strong, competitive teams ,driving sales and delivering exceptional customer service. Strong leadership and excellent problem-solving skills combined with a true passion for maximizing operational efficiency and achieving maximal customer satisfaction, ambitious sales and constantly exceeding revenue goals. Proficient in inventory management, staff development, and visual merchandising. Dedicated and eager, building and leading high-performing teams and creating an enjoyable and fair work environment for all. Most proud of successfully transforming an under performing store as the most profitable and the number one leading store in the region within 24 months from joining the company and receiving recognition for outstanding performance and customer service.
Overview
11
11
years of professional experience
Work History
Executive Sales Manager
Elit-Electronics
Tbilisi
01.2019 - 02.2023
- Increased sales by more than 300% from 725k to 3.1 million by developing and implementing effective sales strategies that significantly increased market share of the company, retrained the team, renewed company's product line/floor plan and partnered with new brands in the market.
- Analyzed customer needs, identified potential markets, and created a comprehensive plan for growth.
- Managed daily business operations and supported a team of 26 employees.
- Directed sales force in achieving daily, monthly, and annual sales goals.
- Planned and organized training sessions for new sales personnel on product knowledge and selling techniques.
- Conducted regular performance reviews of staff to ensure they were meeting their targets.
- Provided leadership to the sales team.
- Consulted with corporate customers to understand their needs, identify and suggest equipment, products, or services that met those needs.
- Monitored customer feedback regarding products and services in order to identify areas of improvement.
- Implemented policies and procedures designed to streamline operations and improve efficiency across departments.
- Reported to directors and general managers.
- Resolved customer complaints, staffing problems, and other issues that could have interfered with efficient sales operations
- Operated tills, stock takes, staff schedules and submitted payrolls.
Assistant Sales Manager
IKEA
Stockholm
04.2015 - 10.2018
- Assisted the Store Manager in planning and implementing strategies to attract customers.
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Taught new associates sales tactics and performance improvement techniques.
- Developed effective sales team members through highly individualized coaching.
- Coordinated daily customer service operations (sales processes, orders, and payments)
- Tracked the progress of weekly, monthly, quarterly, and annual objectives.
- Analyzed consumer behavior and adjusted product positioning.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Opened and closed store, set up registers and secured cash.
Sales Consultant
TEGETA MOTORS
Tbilisi
02.2012 - 01.2015
- Attended morning sales meetings and utilized the marketing department to reach out to new and former customers.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Offered customers to tour new vehicles in our showrooms and dealership amenities.
- Performed calls to prospective customers to introduce company offerings.
- Attended trade shows and conferences to promote products and services.
- Identified client's specific needs through interviewing to fully understand their expectations to build future relationships.
- Assisted qualified customers with test drives.
- Consulted with the sales Manager during the sales transactions.
- Participated in regular training sessions on new products, services, and industry trends.
Education
Bachelor of Arts -
Stockholm University of The Arts
Stockholm01-2019
higher, secondary education -
International College
01-2010
Skills
- Computer Skills / Microsoft Office
- Customer Service Expertise
- Customer Needs Assessment
- Management
- Problem Solving
- Leadership
- Sales Initiatives And Techniques
- Communications
- Sales Training
- Marketing Strategies
- Business Operations
- Decision Making
- Teamwork
- Adaptability
- Administration skills
- Market Research, Forecasting, And Analysis
Languages
- English
- Georgian
- Swedish
References
Tamara Imnadze, +995 555 527 527 / +995 555 347 347
Hobbies and Interests
- Fitness
- Yoga
- Traveling
- Cooking
Timeline
Executive Sales Manager
Elit-Electronics
01.2019 - 02.2023
Assistant Sales Manager
IKEA
04.2015 - 10.2018
Sales Consultant
TEGETA MOTORS
02.2012 - 01.2015
Bachelor of Arts -
Stockholm University of The Arts
higher, secondary education -
International College
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