Lubomir Todorov
Devnya,Bulgaria
Summary
Accomplished professional with extensive expertise in the gaming industry, specialising in budgeting oversight, regulatory compliance, and strategic planning. Demonstrates proficiency in data analysis software and accounting software, ensuring accurate financial reporting and effective inventory management. Adept at implementing security protocols and health and safety regulations while maintaining exceptional customer relations and VIP guest services. Proven track record in staff leadership, recruitment, training, and employee performance evaluation. Committed to leveraging comprehensive knowledge of gambling laws and betting procedures to drive operational excellence and achieve organisational goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Casino manager
Jelev&Son Ltd
Varna, Bulgaria
11.2023 - Current
- Reviewed surveillance footage regularly as part of ongoing commitment to security efforts.
- Designed floor layout optimally to maximise player engagement and comfort.
- Coordinated special events and promotions, driving increased footfall and revenue growth.
- Oversaw employee scheduling whilst considering optimal staffing levels at peak times.
- Managed budget allocation for various departments, ensuring financial efficiency.
- Cultivated an atmosphere of fun and excitement, improving overall customer experience.
- Monitored financial performance of the casino to ensure profitability.
- Directed public-facing and support teams to complete quality, cost-effective work on schedule.
- Tracked trends in creative arts and identified optimal performers and events to schedule.
Casino dealer
Jelev&Son Ltd
Varna, Bulgaria
07.2018 - 11.2023
- Supervised betting processes during gaming sessions for adherence to casino policies.
- Explained rules of games to new players for understanding and participation.
- Encouraged responsible gambling among patrons upholding ethics within the establishment.
- Provided training to new dealers on casino procedures and game rules bolstering team efficiency.
- Offered excellent customer service by promptly resolving disputes or complaints about game conduct.
- Maintained casino equipment, assuring optimal performance.
- Handled complaints and reported incidents to management.
- Stayed up-to-date on policies and rules to maintain consistency.
Education
Diploma of Higher Education -
Tehnical University Varna
Varna 09.2015 - 06.2019
Skills
- Budgeting oversight
- Data analysis software
- Knowledge of gambling laws
- Licensing and regulatory compliance
- Accounting basics
- Accounting software proficiency
- Betting procedure oversight
- Budgeting control
- Game rules mastery
- Customer relations
- Security protocol implementation
- Bookkeeping
- Employee performance evaluation
- Recruitment and training
- Staff leadership
- Gaming industry knowledge
- VIP guest relations
- Strategic planning
- Financial reporting
- Inventory control
- Inventory management
- Microsoft Office Suite
- Health and Safety regulations
Languages
English
Intermediate
Russian
Intermediate
Timeline
Casino manager
Jelev&Son Ltd
11.2023 - Current
Casino dealer
Jelev&Son Ltd
07.2018 - 11.2023
Diploma of Higher Education -
Tehnical University Varna
09.2015 - 06.2019
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