Luana Maria Raluca Trusca
Dublin
Summary
I am 24 years old, my name is Luana Maria Raluca, I am a sociable and hardworking person who always follows through on my goals, with ambition being my strongest trait. I also integrate quickly into a group, as I am open to new friendships and adventures. My desire to socialize and meet new people is very strong. I believe I have a positive attitude, excellent control in difficult situations, and strong organizational skills.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
5
5
years of professional experience
Work History
Sales Assistant
LC WAIKIKI
BRASOV, ROMANIA
01.2024 - 01.2025
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Cleaned shelves, counters and tables to maintain organized store.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Pawnbroker
MAGNOR
BRASOV, ROMANIA
09.2022 - 12.2023
- Gold & Jewelry Authentication: Assessed the authenticity and value of gold and jewelry using professional evaluation techniques.
- Smartphone & Electronics Trading: Bought, sold, and pawned smartphones, laptops, watches, and luxury bags, ensuring fair pricing and customer satisfaction.
- Customer Assistance: Guided customers in purchasing jewellry, electronics, and high-end items while providing expert advice on product value.
- Foreign Currency Exchange: Managed transactions for EUR, USD, CHF, and GBP conversions to RON with accuracy and compliance.
- Documentation & Compliance: Processed and maintained accurate records for pawned and traded items, ensuring compliance with company policies and regulations.
- Negotiation & Sales: Engaged in pricing negotiations and offered competitive deals to customers, maximizing sales and profitability.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Customer Support Consultant
Vodafone Romania SA
Brasov
07.2020 - 08.2022
- Identified customer needs, answered inquiries, and resolved complaints in a timely manner.
- Assessed incoming requests from customers regarding product features or services offered.
- Actively listened to customers to understand their concerns and determine best course of action.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Provided technical support and troubleshooting to customers via phone, email and chat.
- Completed day-to-day duties accurately and efficiently.
Education
Vocational Qualification Certificate Level 5- Registred General Nurse - Health And Pedagogical Assistance
"Henri Coada" Post Secondary School
Brasov08-2023
Skills
- Financial management
- Appraisals
- Property appraisals
- Law enforcement cooperation
- Loan paperwork
- Security standards
- Item valuation
- Customer response
- Adaptability and flexibility
- Active listening
Languages
Romanian
First Language
English
Intermediate (B1)
B1
Timeline
Sales Assistant
LC WAIKIKI
01.2024 - 01.2025
Pawnbroker
MAGNOR
09.2022 - 12.2023
Customer Support Consultant
Vodafone Romania SA
07.2020 - 08.2022
Vocational Qualification Certificate Level 5- Registred General Nurse - Health And Pedagogical Assistance
"Henri Coada" Post Secondary School
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