Louise Makim
Birr
Summary
Acomplished in enhancing quality systems and strategic thinking. I spearheadded quality improvement initiatives at Camphill Communities of Ireland achieving significant compliance advancements. With a knack for auditing and a solution focussed approach, my expertise in project planning and engagement strategy has constantly driven organisation success.
Overview
23
23
years of professional experience
Work History
National Quality, Compliance and Engagement Co-ordinator
Camphill Comunities of Ireland
05.2024 - Current
- Development of the National Voices advocacy group
- Capacity building of Individuals supported (advocacy skills)
- Role Change from the role below to include the contents of the below role along with the development of the National Voices advocacy group, Development and roll out of required amendments to policies, procedures and templates in line with ADM legislation
- Lead supported of user group National events
- Development of accerssible material
- Co ordination of Human Rights and chair of restrictive practice panel
- Development and roll out of of required amendments to policies, procedures and templates in line with ADM legislation
- Upskilling and mentoring of peer audit team to take part in the Regulation 23 inspections
- Coordinate and lead internal compliance Regulation 23 audits
- Review compliance and support communities' implementationof the national audit plan, support communities with compliance plans for HIQA and complete self assessments for thematic inspections, policy update and review.
- Prepare data reports and trend analysis for Senior Management & Board of Directors
- Quality improvement initiatives
- Conduct annual benchmarking against HIQA reports
- Developing Business plans and preparing grant applications for innovative programmes
Internal Auditor
RehabCare
01.2015 - 05.2022
- Conducting Provider Led 6 Monthly Audits within RehabCare residential services, inducting and mentoring new auditors, liaising with stakeholders of services, developing reports and action plans, taking part in audit quality improvement forums
Team Leader, Millbrook House
RehabGroup
05.2011 - 05.2022
- Supervision of staff, rostering, payroll, KPI’s, Status reports, recruitment of care staff, ensuring documentation in order in line with policy and HIQA guidance, auditing both within the service and other services, budgeting, day to day running of the service with off-site manager
- Developed improved systems for local use
- Provided support and mentoring to other local services in HIQA registration preparation
- Carried out a number of Provider Led Investigations at the request of the Quality Department
Interim Residential Service Manager
12.2019 - 08.2020
- PIC role: actively lead and coordinate a residential service in compliance with HIQA standards, organisational policy and government directives as a result of the Covid-19 pandemic
- Liaising with the HSE, HIQA and all other stakeholders regularly in order to achieve goals and targets and update on progress
- Provide support to the service staff and team leaders and upskilling and inducting other local teams to our service during the pandemic, recruitment of care staff
Consultancy in Quality Improvement
02.2017 - 06.2017
- Providing quality improvement support to St Patricks Service Kilkenny
- This role entailed conducting service delivery quality audits and reporting to SMT action team, conducting Provider Led Investigations and Provider Led Audits
Team Leader, Ballard House
RehabCare
10.2010 - 06.2011
- Working in a house with service users with Mental Health, intellectual disabilities and Autism Spectrum diagnosis
- I gained experience in budgeting, rosters, KPI’s, status reports, while also reporting on staff absences
- I was involved with risk assessing and planning shifts while supervising staff
- Between June 2011 and May 2012 I filled a Care Staff position
Care Staff
RehabCare
03.2010 - 06.2011
Locum Social Care Worker
TTM Recruitment
09.2009 - 03.2010
Care Staff
Daughters of Charity Service
01.2009 - 09.2009
Project Worker-Extern Project
HSE
01.2005 - 01.2008
Substitute Primary School Teacher
02.2004 - 05.2005
Care Staff, Respite House
St Anne’s Service
01.2004 - 01.2005
Childcare Practitioner
M.H.B Child Residential Service
01.2002 - 01.2003
Education
Certificate - Empowerement and Advocacy
Open Training College
01.2024
Professional Diploma - Project Management
University College Dublin
01.2021
Behaviour technician course -
Rethink Behavioural Health
01.2021
Certificate - Management
University of Limerick
01.2018
Internal QMS Auditor - IRCA/ISO 9001 Certified
Irish Quality Centre
01.2015
BA - Applied Social Studies in Social Care
Athlone Institute of Technology
01.2002
Skills
- Auditing
- Report Writing
- Enhancing quality systems
- Solution Focussed
- Excellent organisation skills and attention to detail
- Planning
- Analytical Thinking
- Event coordination
- Funding proposals
- Engagement strategy
- Proposal development
- Project planning
- Strategic thinking
- Volunteer management
Additional Information
I have a full Clean Driving Licence, I am a motivated self-starter with a proficiency in the area of quality and improvement, I can take responsibility and direction, I have a record of being client focused
Non academic courses
- Quality and Improvement (HIQA/IHI Online)
- Systems Analysis HSE
- ASIST- Suicide intervention Programme
- IOSH Managing safely
- Conflict Management
- Stress Management
- PPPG Development for Disability services
- Mandatory suite of training
- Advanced Course in Clinical Audit HSE
Skills and aptitudes
- Auditing
- Report Writing
- Enhancing quality systems
- Solution Focused
- Excellent organisation skills and attention to detail
- Planning
- Analytical Thinking
References
Mr Kevin Power Regional Director Orchard Care Group ph: 087 7117715 email:kevin.power@orchardcare.ie
Ms Arelene Sweeney, Head of Regulation, Quality and Governance Directorate, Rehab Group, Arlene.sweeney@rehabcare.ie
Timeline
National Quality, Compliance and Engagement Co-ordinator
Camphill Comunities of Ireland
05.2024 - Current
Interim Residential Service Manager
12.2019 - 08.2020
Consultancy in Quality Improvement
02.2017 - 06.2017
Internal Auditor
RehabCare
01.2015 - 05.2022
Team Leader, Millbrook House
RehabGroup
05.2011 - 05.2022
Team Leader, Ballard House
RehabCare
10.2010 - 06.2011
Care Staff
RehabCare
03.2010 - 06.2011
Locum Social Care Worker
TTM Recruitment
09.2009 - 03.2010
Care Staff
Daughters of Charity Service
01.2009 - 09.2009
Project Worker-Extern Project
HSE
01.2005 - 01.2008
Substitute Primary School Teacher
02.2004 - 05.2005
Care Staff, Respite House
St Anne’s Service
01.2004 - 01.2005
Childcare Practitioner
M.H.B Child Residential Service
01.2002 - 01.2003
Certificate - Empowerement and Advocacy
Open Training College
Professional Diploma - Project Management
University College Dublin
Behaviour technician course -
Rethink Behavioural Health
Certificate - Management
University of Limerick
Internal QMS Auditor - IRCA/ISO 9001 Certified
Irish Quality Centre
BA - Applied Social Studies in Social Care
Athlone Institute of Technology
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