Louise Dunne
Tipperary,Ireland
Summary
I am a dedicated motivated insurance professional with over 20 years experience in Personal Lines Insurance. I strive towards delivering exceptional customer service. I pride myself in my attention to detail and maintaining compliance standards. My organisational skills allow me to achieve company goals though planning and prioritisation.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Personal Lines Team Leader
Arachas Insurance
Tipperary, Ireland
03.2022 - Current
- Provide leadership and direction for my team, supervising activities to drive productivity and efficiency.
- Manage my team with an objective to achieve renewal target each month.
- Delegate tasks to make best use of individuals' skills.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Taking ownership of customer issues and complaints follow problems through to resolution
- Ensure adherence to company policy by all team members, maintaining professionalism at all times.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Personal Lines Account Executive
O'Donoghue Hooper Dolan
Tipperary, Tipperary
12.2003 - 03.2022
- Dealing with a wide range of customers daily to retain our existing business portfolio and grow our new business account.
- Reporting to Management on a daily basis on team performance.
- Liaised effectively with underwriters to negotiate competitive policy terms for clients.
- Completed monthly internal audits on files.
- Daily Cash Balancing and Bank Lodgements.
- Assist accounts department on account queries,
Customer
O2
Limerick, Ireland
11.2000 - 12.2003
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handling of inbound and outbound calls.
- Responding to customer queries within agreed service levels.
- Recording accurate and efficient data entry.
- I was appointed “Point of Contact” in my department, while Managers and Team Leaders were unavailable, I was in charge of dealing with customer escalated calls, assisting agents in queries and problem solving, I monitored the call queue to ensure calls with answered within the service levels agreement.
- I was a member of the Training Team assisting in training new members of staff.
Education
National Diploma in Business Studies - Accountancy
Institute of Tralee
Kerry 09.1997 - 05.2000
Skills
- Highly motivated
- Excellent communication skills
- Ability to build strong rapport with customers
- Time efficiency due to excellent time management
- Excellent attention to detail
- Technical reporting
- Spot-check auditing
Timeline
Personal Lines Team Leader
Arachas Insurance
03.2022 - Current
Personal Lines Account Executive
O'Donoghue Hooper Dolan
12.2003 - 03.2022
Customer
O2
11.2000 - 12.2003
National Diploma in Business Studies - Accountancy
Institute of Tralee
09.1997 - 05.2000