Louise Dillon
Oranmore,Co. Galway
Summary
Data Specialist with 10+ years experience working in a variety of analytical roles across different industries. With a passion for translating complex datasets into actionable insights and communicating these insights in an engaging format.
I enjoy working collaboratively between data teams and business owners, currently working in Agile delivery. Proven track record in providing positive leadership with strong analytical, relationship management, decision making and problem-solving skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Senior Analytics & Big Data Manager
Vodafone Ireland
05.2015 - Current
- Lead a team of data analysts & scientists. Involves working hands-on with the team to ensure delivery of high impact analysis, dashboards and ML models.
- Role involves key cross-functional collaboration with Data Engineering, DWH team, Business Intelligence, Product Owners and Marketing teams.
- ML models developed (through AI Booster on GCP ) across these areas: Churn/Retention, Cross-sell, Up-sell, Network performance, Fraud prediction and Corporate Security
- Built a 'Way of Analytics' charter to ensure we reach high analytical standards from business requirements gathering to advanced analytics techniques and exceptional presentation of results.
- Translated complex datasets into clear visualisations for non-technical stakeholders. Developed comprehensive Power BI dashboards for easy data interpretation and reporting.
- Ensure Dashboard and Report Automation via python code. 70% of our Dashboards are now automated, saving analyst resources.
- Developed data accuracy check points to ensure data integrity along data pipeline into our Cloud platforms and the DWH.
- Conducted thorough data audits, ensuring compliance with GDPR regulations.
Customer Intelligence Analytics
Paddy Power
08.2011 - 03.2014
- ·Project Management of Customer modelling cycle; specifically in the areas of Churn Prevention, Early Customer Value Identification, Cross-Sell propensity and Customer Base Segmentation across many varied metrics.
- Assessed business requirements through initial analysis and open, effective communication with all stakeholders.
- Extracted, cleansed & explored transactional data from data warehouse using advanced SQL and data mining/manipulation techniques.
- Defined new metrics by interpreting the data in novel ways for use in model creation.
- Creation of models in SQL/R/SPSS modelling languages, using mathematical algorithms such as K-Means, C&RT, C5.0 and business rules.
- Worked with Marketing Teams to implement model and design marketing campaign strategy.
- Liaised with Technology Teams to automate models through scripting & stored SQL procedures
Trust Associate
BNY Mellon
07.2007 - 09.2010
- Managed the client’s (based in Singapore and Andorra) asset portfolios on a daily basis.
- Communicated daily cash and asset reports. Communicated in both English and Spanish as required.
- Maintained excellent relations with our clients. Solved any problems that arose in a quick and efficient manner. Ensure AML 7& risk compliance.
- Organised trades to ensure settlement and liaised with counterparties.
Equity Analyst
NCB Stockbrokers
11.2006 - 07.2007
- In-depth numerical analysis and financial modelling of various small-cap companies.
- Met with company managements to discuss financial forecasts and overall outlook. Liaised with clients and traders to relay all relevant information.
- Responsible for writing company reports/updates with complete analysis, interpretation and recommendations.
Education
Post Grad. - Mathematics
UCD
09.2010 - 06.2011
B. Intl. Commerce & Spanish -
NUI, Galway
09.2001 - 06.2005
Registered Representative of ISE -
Irish Stock Exchange
01.2006 - 04.2006
Leaving Certificate -
Glenamaddy Secondary School
09.2000 - 09.2000
Skills
- SQL - Teradata SQL Assistant & SQL Server
- Power BI - Development & Automation
- Agile delivery
- Python/R/ Tableau- Intro
- Goggle Could Platform
- Advanced Microsoft Office skills (Excel, Word, PowerPoint, Access, Outlook)
- SPSS Modeler 15 & SPSS Statistics (Clementine)
- Fluent Spanish
Custom
Personal Information
Timeline
Senior Analytics & Big Data Manager
Vodafone Ireland
05.2015 - Current
Customer Intelligence Analytics
Paddy Power
08.2011 - 03.2014
Post Grad. - Mathematics
UCD
09.2010 - 06.2011
Trust Associate
BNY Mellon
07.2007 - 09.2010
Equity Analyst
NCB Stockbrokers
11.2006 - 07.2007
Registered Representative of ISE -
Irish Stock Exchange
01.2006 - 04.2006
B. Intl. Commerce & Spanish -
NUI, Galway
09.2001 - 06.2005
Leaving Certificate -
Glenamaddy Secondary School
09.2000 - 09.2000
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