Louise Clarke
Drumlish,Co Longford
Summary
Insurance professional with 10+ years' experience in the financial services industry, with an in depth knowledge of the general insurance process. Highly motivated and organised individual with the ability to meet deadlines and work under pressure in a difficult trading environment. CIP qualified and all CPD hours up to date and keen to continue professional development. An excellent problem-solver with proven negotiation and people skills and enjoys building long-lasting business relationships. Organised and dependable and successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Insurance sales representative APA & CIP
Mannion Insurance
Bawn Street, Strokestown, Co Roscommon
05.2017 - Current
- Developed an in-depth knowledge of various personal and commercial lines insurance products i.e. Private Motor, Commercial Motor, Home, Farm, Construction/Engineering, Motor Fleet, Motor Trade, Marine/Haulage, Employers and Public/Products Liability etc.
- Developing and maintaining strong relationships with clients and insurers
- Identifying and pursuing new business opportunities by cross-selling, networking, and marketing
- Preparing and presenting insurance proposals to clients, including detailed coverage and pricing information
- Customising insurance programmes to suit individual customers, often covering a variety of risks
- Negotiating with insurers to secure the best terms and coverage for clients
- Administering insurance policies and handling claims on behalf of clients
- Providing ongoing support and advice to clients, including providing advice on renewals and making adjustments to coverage as needed
- Providing excellent customer service and resolving any issues that arise
- Collaborating with colleagues and other departments to ensure a seamless client experience
- Maintaining accurate and up-to-date client records and files
- Staying up-to-date with changes in the insurance industry and regulations affecting the sector
Insurance sales representative
FBD
Mullingar, Co Westmeath
04.2015 - 05.2017
- Drove business growth by cross-selling products, leading to better profit margins.
- Designed and implemented sales strategies to close new insurance contracts.
- Advised clients on coverage and claims to assist with informed decisions.
- Processed customer instructions for policy amendments.
- Guided clients on correct coverage limits based on analysis of risk factors.
Customer care representative
MBNA
Carrick on Shannon, County Leitrim
08.2008 - 11.2014
- Educated customers on product usage, charges and fees for desired products.
- Fielded credit card queries and transferred support issues to helpdesk teams.
- Harnessed sales tools and resources to identify new leads and nurture prospect relationships.
- Detected and seized opportunities for generating sales pipelines.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Acted as first point of contact for customer issues and queries.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Handled customer queries focused on first-call resolution.
- Built positive customer rapport through friendly, professional communication.
Education
Professional Diploma in Insurance. APA & CIP -
Insurance Institute
Ireland 06.2016 - 02.2018
NFQ Level 5 Leaving Certificate -
Scoul Mhuire Longford
Skills
- Online Quoting Software (ieOpen GI,Applied Systems Relay 360 )
- The Insurance Institute of Ireland CPD Courses
- Brokerline Direct CPD Courses
- Full Clean Irish Driving Licence (B,W
Timeline
Insurance sales representative APA & CIP
Mannion Insurance
05.2017 - Current
Professional Diploma in Insurance. APA & CIP -
Insurance Institute
06.2016 - 02.2018
Insurance sales representative
FBD
04.2015 - 05.2017
Customer care representative
MBNA
08.2008 - 11.2014
NFQ Level 5 Leaving Certificate -
Scoul Mhuire Longford
Similar Profiles
Casey CowanCasey Cowan
Law Firm Intern at Mannion Prior LLPLaw Firm Intern at Mannion Prior LLP
CASEY JO COWANCASEY JO COWAN
Internship at Mannion Prior LLPInternship at Mannion Prior LLP
SIDDU HUSSAIN ASIDDU HUSSAIN A
SENIOR INSURANCE OPERATIONS EXECUTIVE at AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)SENIOR INSURANCE OPERATIONS EXECUTIVE at AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)