Louise Burke
Dublin,Ireland
Summary
Detail-oriented individual with over 6 years in housing policy and residential care services. Expertise in policy development and stakeholder engagement as demonstrated by a first class honours degree in Social Policy (to date). Skilled in data interpretation, report writing, and collaborative teamwork as shown by several academic pursuits, including being a published academic co-author. Seeking analyst role with a keen interest in shaping impactful public policies, particularly related to housing.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Social Care Worker and Housing Coordinator
The Peter McVerry Trust
Dublin , Ireland
08.2019 - Current
- Conducted assessments to evaluate needs, risks, and strengths of individuals experiencing homelessness or addiction.
- Developed personalised care plans in collaboration with clients to address immediate and long-term recovery goals.
- Produced accurate case notes and reports using Salesforce and PASS platforms.
- Identified and mitigated risks related to substance use, withdrawal symptoms, and housing instability.
- Advocated for clients by liaising with housing services, healthcare providers, and welfare agencies to secure essential resources.
- Facilitated referrals to housing supports, detox services, rehabilitation centres, mental health counselling, and peer support groups.
- Performed audits on service operations, investigated inconsistencies, and proposed corrective recommendations.
Line Supervisor
SOSAD (Save Our Sons and Daughters)
Drogheda
05.2022 - 03.2025
- Trained new helpline workers in risk assessment and de-escalation techniques.
- Monitored trainee client interactions to ensure effective service delivery.
- Provided practical support to coordinators during shifts to enhance care quality.
- Provided emotional support and mental health information to clients over the phone, thus fostering a compassionate, safe space.
- Maintained confidentiality while adhering to safeguarding policies for vulnerable clients.
- Engaged with emergency services to facilitate crisis support and medical intervention for clients.
Support Line Volunteer
Aware
Dublin
11.2018 - 11.2024
- Delivered emotional support via telephone by actively listening and reframing callers' concerns.
- Demonstrated compassion and empathy towards individuals' personal experiences.
- Provided relevant information on bipolar, depression, and anxiety disorders.
- Signposted callers to suitable services approved by Aware's Clinical Director.
- Logged all calls and drafted child welfare concern reports for external bodies, including Tusla where appropriate.
Education
Postgraduate Higher Diploma (Level 9) - Social Policy and Practice
Trinity College Dublin
Dublin, Ireland 09.2024 - 12.2025
Bachelor of Arts (Level 8) - Psychology
Trinity College Dublin
Dublin, Ireland 09.2016 - 09.2020
Bachelor of Arts (Level 8) - English Literature
University College Dublin
Dublin, Ireland 09.2012 - 09.2015
Skills
- Policy evaluation and analysis
- Multidisciplinary coordination
- Quantitative research
- Communication skills
- Problem solving
- Crisis intervention
- Case management
- Support planning
- Risk assessment
- Emotional support
Accomplishments
Published academic co-author: https://www.researchgate.net/publication/359473415_Machine_learning_of_language_use_on_Twitter_reveals_weak_and_non-specific_predictions
Certification
- Emergency First Aid with CPR and AED - the PMVT - April 2025 - Present.
- Safeguarding Vulnerable Adults - the Health Service Executive (HSE) - July 2024 - Present.
- Children's First Certificate - the HSE - April 2024 - Present.
- NQSF & Standards - the PMVT - July 2022 - Present .
- Referral Path & Placement Management - the PMVT - July 2022 - Present.
- Progression Routes - the PMVT - July 2022 - Present.
- Activation Policy and Practice - the PMVT - July 2022 - Present.
- Housing First Policy & Standards - the PMVT - July 2022 - Present.
- Intravenous & Nasal Naloxone Administration - the PMVT - July 2021-Present.
References
- Hannah Mulvaney, the PMVT, hmulvaney@pmvtrust.ie
- Dr. Louise Caffrey, Trinity College Dublin, louise.caffrey@tcd.ie
- Dr. Catherine Conlon, Trinity College Dublin, conlonce@tcd.ie
- Paul Conway, SOSAD, paulconway@sosadireland.ie
Timeline
Postgraduate Higher Diploma (Level 9) - Social Policy and Practice
Trinity College Dublin
09.2024 - 12.2025
Line Supervisor
SOSAD (Save Our Sons and Daughters)
05.2022 - 03.2025
Social Care Worker and Housing Coordinator
The Peter McVerry Trust
08.2019 - Current
Support Line Volunteer
Aware
11.2018 - 11.2024
Bachelor of Arts (Level 8) - Psychology
Trinity College Dublin
09.2016 - 09.2020
Bachelor of Arts (Level 8) - English Literature
University College Dublin
09.2012 - 09.2015