Lorraine Ntando Gumbo
Borris in Ossory,Ireland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Till Operator
SuperValu
Rathdowney , Ireland
06.2024 - Current
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Stocked shelves, rotated merchandise and replenished product as needed.
- Processed payments accurately and efficiently using cash register.
- Provided excellent customer service by maintaining positive attitude towards customers' needs.
Sales Assistant
Hamleys
Bedford View, South Africa
11.2022 - 01.2024
- Greeted customers and provided assistance with product selection.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Assisted in creating displays to promote products.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Resolved customer complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided excellent customer service to clients in person and over the phone.
- Managed cash register transactions accurately and efficiently.
- Maintained cleanliness of the sales floor area at all times.
- Informed customers about current promotions and discounts.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and completed cash, check and credit card payments.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Leaving Certificate - Community Health
Portlaoise Institute
Portlaoise , Ireland 09.2024 - 05.2025
Grade 12(Bachelors Degree) - Economics,Business Studies,Tourism,English HL
Johannesburg Polytech Institute
Doornfontein11-2021
Skills
- Cash Register Operation
- Product Knowledge
- Customer Assistance
- Adaptability
- Honest and Dependable
- Time Management
- Excellent Written and Verbal Communication
- Flexible Hours
- Multitasking
- Team Cooperation
- Cash handling
- Customer service
- Merchandising techniques
- Patience and empathy
- Reliability and punctuality
Date of birth
- 19/09/2005
Education and Training
Portlaoise Institute
LANGUAGES
English
Upper Intermediate
B2
Timeline
Leaving Certificate - Community Health
Portlaoise Institute
09.2024 - 05.2025
Till Operator
SuperValu
06.2024 - Current
Sales Assistant
Hamleys
11.2022 - 01.2024
Grade 12(Bachelors Degree) - Economics,Business Studies,Tourism,English HL
Johannesburg Polytech Institute