LORRAINE WOGU
Lucan
Summary
Motivated Food Service Assistant Professional offers expertise in customer service, food preparation, and catering. Excellent listening, problem-solving, and relationship-building skills. Bringing enthusiasm, dedication, and exceptional work ethic. Trained in customer service with knowledge of modern delectable cuisine. Highly versatile and adaptable to fast-paced, changing environments.
Overview
4
4
years of professional experience
Work History
All Round Hospitality
Aramark Ireland
08.2023 - Current
- Prepared and cooking food items according to receipes and customer preferences
- Providing friendly and efficient service to customers,taking orders, and ensuring customer satisfaction.
- Handling cash transactions, processing payments, and maintain accurate cash registers.
- Adhering to food safety and hygiene standards, including proper handling, storage, and sanitation procedures
- Maintenance of workplace environment and ensuring the cleanliness of area well cleaned which includes washing dishes, utensils, and equipment.
- Monitoring and restocking supplies, ensuring availability of necessary ingredients and materials.
- Collaborating with colleagues to ensure smooth operations and efficient service
- Operated espresso machines and commercial coffee brewers to create beverages.
Food Service Assistant
Thunders Bakery & Deli Ltd
02.2022
- Facilitated special dish requests and dietary requirements, exceeding customer expectations.
- Adhered to food quality constraints and industry best practices to guarantee guest satisfaction.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Performed stringent cleaning and disinfecting processes.
- Utilized storage effectively to keep kitchen equipment and supplies safely and clearly organized.
- Promoted accident prevention through excellent levels of sanitation and cleanliness, minimizing health and safety risks.
- Trained new and junior staff on coffee making techniques, including grinding, steaming, and latte art.
Deli Assistant
Centra
07.2021 - 01.2022
- Greeted customers within a 5-second timeframe, qualifying purchase needs and offering appropriate product advice to guarantee satisfaction.
- Prepared to-go options including sandwiches, rolls, and wraps, ensuring strict food hygiene practices were followed.
- Packaged cheeses and pre-sliced meats for quick purchase selections, increasing store service efficiency.
- Helped customers obtain specialized help for refunds and exchanges.
- Managed customer lines for minimum wait times and high satisfaction.
- Organized displays to promote inventory and encourage customer purchases.
- Accepted card, cash, and cheque payments in POS register system.
- Totaled bills using maths skills and maintained accurate till count.
- Prepared orders for customers with wrapped, bagged, and boxed items.
- Managed temperature-controlled storage environments through stock rotation.
Education
Bachelor of Business Administration - Accounting and Finance
Technological University Dublin
11.2024
Level 5 - Irish Leaving Certificate
St Joseph's College
Lucan Village 05.2021
Skills
- Food hygiene knowledge
- Cash management
- Product packaging
- Customer service
- Accurate measuring and weighing
- Promotions
- Kitchen equipment
- Food preparation operation
- Quality Control
- Detail-orientated plating
- Product selection advice
Timeline
All Round Hospitality
Aramark Ireland
08.2023 - Current
Food Service Assistant
Thunders Bakery & Deli Ltd
02.2022
Deli Assistant
Centra
07.2021 - 01.2022
Bachelor of Business Administration - Accounting and Finance
Technological University Dublin
Level 5 - Irish Leaving Certificate
St Joseph's College
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