Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Lorraine Murphy

Dundalk,LH

Summary

A commercially focused business development professional with strong experience in sales, hospitality, and customer relationship management. Skilled at generating leads, building rapport, and closing deals, I thrive in target-driven environments where I can combine communication, product knowledge, and problem-solving to deliver results. I bring proven leadership in managing teams, streamlining operations, and driving revenue growth across hospitality, retail, and B2B environments. Adaptable, proactive, and client-focused, I excel at identifying opportunities, creating tailored solutions, and ensuring long-term customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Development Executive / Café Manager

Greenbean Coffee Roasters
04.2023 - Current
  • Drive business development through outbound prospecting, lead generation, and client acquisition.
  • Manage daily operations of Greenbean café, including staff supervision, scheduling, and financial control.
  • Oversee tastings, demos, and training to support wholesale growth.
  • Build and maintain long-term customer relationships, ensuring satisfaction and retention.
  • Act as the link between sales and operations to align targets with customer needs.

Store Manager

Crown Paints
01.2021 - 01.2023
  • Led and motivated the sales team to consistently exceed revenue targets.
  • Managed full store operations including stock, deliveries, and cash handling.
  • Ensured compliance with company procedures and delivered high-level customer service.

Office Admin / Sales Executive

Fearon Developments Ltd
01.2018 - 01.2021
  • Handled administration: invoicing, data entry, and customer queries.
  • Managed stock levels, processed sales, and supported business operations.
  • Provided trade counter customer service and supported daily banking duties.

Event Co-Ordinator

DEBSIreland.com
01.2009 - 01.2019
  • Coordinated large-scale events including debs and themed functions.
  • Handled cold-calling, client liaison, and event staff management.
  • Managed VIP hosting, supplier contracts, and customer satisfaction.

Restaurant Manager

Warrenpoint Golf Club Restaurant
01.2017 - 01.2018
  • Oversaw full launch of a new restaurant and catering business.
  • Built customer base and drove repeat business through service excellence.
  • Managed staff, budgets, and supplier relationships.

Restaurant Manager

Dine Restaurant, Dundalk Golf Club
01.2017 - 01.2017
  • Organised events, floor planning, and customer enquiries.

Duty Manager

Ramada Resort Dundalk
01.2016 - 01.2017
  • Managed hotel departments, rostering, and front-of-house operations.
  • Organised large-scale events including weddings and conferences.
  • Interviewed, trained, and developed staff across departments.

Education

Business Bachelor of Arts - Hospitality Management

DkIT
01.2012

Leaving Certificate - undefined

St. Louis Secondary School
01.2012

Skills

  • Pipeline management
  • Lead generation
  • Outbound prospecting
  • Objection handling
  • Relationship building
  • Leadership & training
  • Organisational efficiency
  • Customer success

Certification

  • HACCP Food Hygiene Certificate (Distinction)
  • ECDL Computer Certificate
  • Full Driving Licence

Timeline

Business Development Executive / Café Manager

Greenbean Coffee Roasters
04.2023 - Current

Store Manager

Crown Paints
01.2021 - 01.2023

Office Admin / Sales Executive

Fearon Developments Ltd
01.2018 - 01.2021

Restaurant Manager

Warrenpoint Golf Club Restaurant
01.2017 - 01.2018

Restaurant Manager

Dine Restaurant, Dundalk Golf Club
01.2017 - 01.2017

Duty Manager

Ramada Resort Dundalk
01.2016 - 01.2017

Event Co-Ordinator

DEBSIreland.com
01.2009 - 01.2019

Leaving Certificate - undefined

St. Louis Secondary School

Business Bachelor of Arts - Hospitality Management

DkIT

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