Lorraine McGee
Ennis,Clare
Summary
Skilled professional specializing in administration and customer relations with strong communication and problem-solving skills. Demonstrated success in team collaboration and adaptability, ensuring efficient operations and compliance. Proficient in IT, particularly MS Office, with extensive experience in facilities maintenance oversight. Focused on leveraging expertise to enhance organizational success and operational efficiency.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work history
Operations Administrator
Extraspace
2006.01 - 2026.04
- Manage all IRL & UK defects – All of our completed project's offer a 12-month warranty and defect period. I am all our clients contact for this period and organise all repairs as needed.
- Manage all IRL hire fleet repairs – We have a large IRL hire fleet which is automatically covered for repairs. I am all the company clients point of contact to organise this.
- Dealing with contractors – As some of the repairs/defects may need to be completed by our contractor. I liaise and organise these works with them.
- Scheduling of UK & IRL site operatives – We have site crews in the UK & IRL. I am responsible for scheduling their weekly work and communicating this to them.
- Customer Service for all IRL & UK clients – I also, deal with any other queries that our clients may have not defect related.
- Labour cost analysis – On a weekly basis I process all our site crew's timesheets and hired site labours hours. This is then inputted to a cost analysis sheets that allows our accounts team to have an accurate labour cost per job.
- Oversight of all installation & removal budgets – Part of my role is to ensure that we stay within our install and removal budget. If I feel we are going to go over then I communicate this to our directors.
- Procurement of hired labour and site requirements – Our sites may need additional general labour and I organise and manage that is stays within our budgets.
- Processing of weekly timesheets for site operatives – All our site crews will email me their timesheets. Which I check and process to our accounts department.
- Contract Admin – I have experience in this role and dealing with at least 5 sites at a time. Processing RFI's, site manager report's, site utilities, BCAR, collateral warranties, compiling O&M's etc.
- Tender Processing via various tendering portals – I have also worked on various tendering portals. Downloading tenders and uploading when required.
- Administrative support to the Commercial Director – As and when the Commercial Director needed anything completed.
- ISO 9001 Certification – I was responsible for implementing the companies first ISO 9001 Certification.
- Facilitated communication between different departments for improved company-wide collaboration.
- Served as a link between senior management and staff for clear communication of directives.
- Handled confidential documents carefully to maintain privacy and security.
- Managed supplier contracts, ensuring timely renewals and updates.
- Organised team meetings to facilitate productive discussions.
- Assisted in budgeting process to achieve cost-effective operations.
- Coordinated staff schedules for smooth operations.
- Developed strong relationships with suppliers, improving supply chain efficiency.
- Worked closely with management to improve operational efficiency.
- Coordinated administrative support to alleviate pressures on senior staff.
Service Administrator
Digital Solutions Ltd
2003.01 - 2006.01
- Manage all client service requests
- Scheduling of all service engineers
- Order processing
- Procurement for the service department
- Administrative support to the Service Manager
Service Administrator
ADC Barcode
2000.01 - 2003.01
- Customer service support for all clients
- Scheduling all repairs and service engineers
- Processing orders
- Procurement of all materials for the service department
Customer Service
Avery Labels
1998.01 - 2000.01
- Customer Service agent for 2 company sales representatives
- Processing all client orders
- Generate in-house design paperwork
- Deal with any client queries
Business Travel
Aer Lingus
1997.01 - 1998.01
- Customer service agent to business travel clients
- Processing all client orders
- Issuing of flight tickets
- Deal with any client queries
Education
CERTIFICATE - CUSTOMER SERVICE
CRUMLIN COLLEGE OF FURTHER EDUCATION
2001.01 - 2002.01
CERTIFICATE - GENERAL SCIENCE
GMIT
1996.01 - 1997.01
LEAVING CERT - undefined
ST JOSEPHS SECONDARY SCHOOL
Skills
- Administration and customer relations
- Adaptability
- Team collaboration
- Problem solving
- IT proficiency – MS Office
- Facilities maintenance oversight
- Advanced communication expertise
- Compliance awareness
EXPERTISE
- STRONG ORGANISATION SKILLS
- EXCELLENT ATTENTION TO DETAIL
- GOOD STAKEHOLD MANAGEMENT
- GREAT COMPANY COMMUNICATION SKILLS
- WORKS WELL UNDER PRESSURE
REFERENCES
Ronan Smyth, MD, Extraspace, Ph. 086 2433575
Shane O'Brien, Head of Procurement, Extraspace, Ph. 086 3043237
Timeline
Operations Administrator
Extraspace
2006.01 - 2026.04
Service Administrator
Digital Solutions Ltd
2003.01 - 2006.01
CERTIFICATE - CUSTOMER SERVICE
CRUMLIN COLLEGE OF FURTHER EDUCATION
2001.01 - 2002.01
Service Administrator
ADC Barcode
2000.01 - 2003.01
Customer Service
Avery Labels
1998.01 - 2000.01
Business Travel
Aer Lingus
1997.01 - 1998.01
CERTIFICATE - GENERAL SCIENCE
GMIT
1996.01 - 1997.01
LEAVING CERT - undefined
ST JOSEPHS SECONDARY SCHOOL