Lorraine Madden

Manager of Older Person Community Services across Home Support, Nursing Home Support, Day Care, Meals on Wheels, InterRai, Respite, ICPOP Complex Case, and UEC.

• Develop services to ensure compliance with both existing and new legislation.
• Manage the NHSO in line with legislation, and ensure limited impact on DTOC's.
• Manage and evaluate respite across DSKWW.
• Manage and evaluate complex cases for DSKWW, and ensure funding is in place to assist with placements.
• Manager of the SLAs and Grant Aid agreements for Day Care Services and Meals on Wheels, and ensure services are delivered in line with agreements.
• Manage Home Support Services for DSKWW, and ensure governance is in place for the service across DSKWW.
• Monitor and manage all finances and estates for Community Older Person Services.
• Created effective business plans to focus on strategic long-term objectives.
• Manage UEC and DTOC for Older Persons and ensure that serivces provide support to the Acute Sector
• Managed the COH temporary closure of two units, including the re-deployment of staff and residents.
• Introduced new IT systems across the Community Older Persons to improve data management and client management.

• Manager of the Nursing Home Support Scheme (NHSS) for CHO6 and DSKWW, and working with six acute hospitals to assist with DTOC for long-term care.
• Developed business plans and business continuity plans for the Nursing Home Support Office to ensure that business priorities were delivered.
• Developed relationships with the Acute Sector and Transitional Care Office to ensure timely discharges for long-term care patients, and delivered information sessions to assist with DTOC.
• Promote the NHSS across public and private groups to assist community applicants with the NHSS process.
• Manage the payments to private nursing homes to ensure timeframe were met montly

Working in the Housing Department with the responsibility for the delivery of Housing Loans, Sales, Rents, RAS, Leasing, and Home Grants.

• I am a representative for housing on the Housing Strategic Policy Committee, where I introduce the Debt Management Policy, which was brought before the council for approval.
• Engaged with stakeholders to procure properties for South Dublin City Council.
• Mananged Business Process Improvement to ensure best practice and increase efficencies across all servcies I managed
• South Dublin County Council representive at national level for Housing Policies and new servcies

Working in the Performance and Development Unit in Human Resources with the responsibility for the rollout of the Performance Development Management System (PMDS) for all employees in Dublin City Council. I was also the training officer with responsibility for designing and delivering training across the various direct services of the council.

• Managed the knowledge transfer process for staff retiring or leaving to ensure no loss of information, and that knowledge was documented for further employees.
• Designed training plans for services to ensure training was designed and delivered in line with business plans.
• Reported all PMDS and training data at senior managment and at copropate policy groups

Working as part of the setup team for a new customer service center for Dublin City Council. Implementing a new customer service management system and developing standards in communication for all front-line staff across Dublin City Council.

• Resolved customer inquiries and complaints requiring management-level escalation.
• Coordinated with other departments to ensure smooth functioning of activities.
• Monitored daily operations and ensured service was delivered in a timely manner across both locations.

Designated Authorized Officer in the Motor Taxation Office of Dublin City Council, who provided the service across the four Dublin Councils.

• Managed the delivery of the driving license application process.
• Representative at the Department of Transport and Environment in relation to regulations and the introduction of the new driving licenses.
• Court liasiion for all driving offences for Dublin
• Validation of National Driver files for Dublin Area and ensured all records on national file