Lorraine Abbey

• Management of day to day running of the Community Centre
• Funding Applications
• Fundraising Events
• Liaising/negotiations with Fingal Co
• Council & The Archdiocese
• Communications with the Taoiseach, Tánaiste, Minister’s, Councillor’s & T.D.’s to prevent the closure of the community centre
• Planning of major refurbishment with planning & architectural department

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Scheduled and confirmed appointments.
• Greeted visitors and provided them with assistance.
• Updated and recorded customer or client information to maintain accounts.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Engaged with families to provide updates and resolve concerns.
• Adhered to GDPR guidelines while keeping accurate residents' records.

• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Drove customer escalations to resolution by engaging directly with clients.
• Established effective communication channels between clients and other departments within the organization.
• Managed the recruitment process for new hires in the Client Service department.
• Implemented quality assurance programs designed to improve overall customer experience.
• Developed and managed client relationships to ensure satisfaction with services provided.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Evaluated employee job performance and motivated staff to improve productivity.
• Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
• Resolved escalated customer complaints in a professional manner.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Monitored office supplies inventory and placed orders when necessary.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Processed payments and updated accounts to reflect balance changes.
• Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
• Sorted invoices for accounting department by date stamping and filing by vendor code.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
• Assisted with onboarding of new employees by providing orientation information and support.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Supported accurate financial recordkeeping by closely checking bills and approving payments.
• Provided HR administrative assistance to management team.
• Completed day-to-day duties accurately and efficiently.

• Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
• Coordinated scheduling and logistics for staff meetings and corporate events.
• Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Monitored stock levels within the office environment, placing orders when necessary.
• Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
• Tracked shipments using various shipping software programs.
• Provided support for inventory audits as needed.
• Scheduled deliveries of goods from suppliers to customers according to established procedures.
• Coordinated with other departments to ensure efficient workflow within the warehouse environment.

• One of the Founder members of Ballyjamesduff Youth Club
• Manage weekly running of the youth club, Funding Applications, Fundraising Events, Training, Health & Safety, Liaising with Cavan Coco
• & Politicians

Receiving/Shipping Administrator

• Managed all aspects of warehouse operations.
• Ensured punctual and organized movement of goods through meticulous planning.
• Coordinated with internal and external vendors.
• Processed orders for United States clientele.
• Delivered orders promptly ensuring customer satisfaction.
• Established strong client relationships across multiple time zones.
• Collaborated with multiple departments to achieve common goals.

Supervisor/Production Operator

Supervised daily performance and task execution across a workforce of 25 personnel.

• Determined key targets to enhance productivity.
• Identifying training.
• Personnel administration.
• Elevated levels of client contentment significantly.