Lorenna Isidro
Ireland
Summary
Short Summary:
I'm a friendly and approachable person who easily builds relationships. I like to be proactive and take initiative by engaging in diverse activities and continuously seek to broaden my knowledge and skills.
Possessing also a solid foundation in IT with a strong enthusiasm for continuous learning and professional development. Committed to delivering high-quality service with efficiency. Fluent in multiple languages, including Portuguese, English and a little bit of Spanish.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Private house cleaner
Vanessa Isidro
Ennis, Clare
2018.01 - 2019.07
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Laundered clothes and folding/organizing them.
- Swept, mopped and vacuumed floors.
- Stripped beds and remade with fresh linens.
Paint Brush Cleaner
Antonio Isidro
Ennis, Clare
2022.06 - 2023.08
- Maintained painting tools through regular cleaning, care and maintenance for optimum performance and reliability.
- Organizing paint tools and properly store all equipment and supplies.
Private nanny
Patricia Paula
Ennis, Clare
2023.01 - 2023.09
- Prepared nutritious meals to make sure they are healthy and promote overall wellbeing.
- Helped with personal hygiene needs and taught to independently complete care tasks.
- I kept things safe and fun with cool activities and time to play outside.
- I taught her English spelling, pronunciation, and sentence structure to help them build a strong vocabulary.
Customer Service Agent
Infosys
Clonmel, County Tipperary
2024.11 - Current
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Improved customer satisfaction by efficiently resolving complaints and Technical/Financial issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Identified opportunities for upselling products or services, enhancing revenue potential for the company.
Education
Secondary School
St. Flannan's College
Ennis 2017.08 - 2022.06
Software Design with Virtual Reality and Gaming
Technological University of the Shannon: Midlands
Athlone, County Westmeath 2023.09 - 2024.09
Skills
- Software Application/Design
- Coding (Python, JavaScript, C, HTML, CSS)
- Game programming
- Web application development
- Testing and debugging
- Microsoft Office 2016 and 365
- Unity, Eclipse, GMX, GameMaker
- Photoshop (Basics)
- Communication skills
- Cleaning skills
- Tutoring
Languages
English
Fluent
Portuguese
Native
Spanish
Intermediate
Affiliations
- Gaming
- Movies/Series
- Drawing/Painting
- Sports
Timeline
Customer Service Agent
Infosys
2024.11 - Current
Software Design with Virtual Reality and Gaming
Technological University of the Shannon: Midlands
2023.09 - 2024.09
Private nanny
Patricia Paula
2023.01 - 2023.09
Paint Brush Cleaner
Antonio Isidro
2022.06 - 2023.08
Private house cleaner
Vanessa Isidro
2018.01 - 2019.07
Secondary School
St. Flannan's College
2017.08 - 2022.06