Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
Lorenna Isidro

Lorenna Isidro

Ireland

Summary

Short Summary:


I'm a friendly and approachable person who easily builds relationships. I like to be proactive and take initiative by engaging in diverse activities and continuously seek to broaden my knowledge and skills.


Possessing also a solid foundation in IT with a strong enthusiasm for continuous learning and professional development. Committed to delivering high-quality service with efficiency. Fluent in multiple languages, including Portuguese, English and a little bit of Spanish.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Private house cleaner

Vanessa Isidro
Ennis, Clare
01.2018 - 07.2019
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Laundered clothes and folding/organizing them.
  • Swept, mopped and vacuumed floors.
  • Stripped beds and remade with fresh linens.

Paint Brush Cleaner

Antonio Isidro
Ennis, Clare
06.2022 - 08.2023
  • Maintained painting tools through regular cleaning, care and maintenance for optimum performance and reliability.
  • Organizing paint tools and properly store all equipment and supplies.

Private nanny

Patricia Paula
Ennis, Clare
01.2023 - 09.2023
  • Prepared nutritious meals to make sure they are healthy and promote overall wellbeing.
  • Helped with personal hygiene needs and taught to independently complete care tasks.
  • I kept things safe and fun with cool activities and time to play outside.
  • I taught her English spelling, pronunciation, and sentence structure to help them build a strong vocabulary.

Customer Service Agent

Infosys
Clonmel, County Tipperary
11.2024 - Current
  • Handled difficult situations calmly, delivered positive outcomes under pressure.
  • Improved customer satisfaction by efficiently resolving complaints and Technical/Financial issues.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Identified opportunities for upselling products or services, enhancing revenue potential for the company.

Education

Secondary School

St. Flannan's College
Ennis
08.2017 - 06.2022

Software Design with Virtual Reality and Gaming

Technological University of the Shannon: Midlands
Athlone, County Westmeath
09.2023 - 09.2024

Skills

  • Software Application/Design
  • Coding (Python, JavaScript, C, HTML, CSS)
  • Game programming
  • Web application development
  • Testing and debugging
  • Microsoft Office 2016 and 365
  • Unity, Eclipse, GMX, GameMaker
  • Photoshop (Basics)
  • Communication skills
  • Cleaning skills
  • Tutoring

Languages

English
Fluent
Portuguese
Native
Spanish
Intermediate

Affiliations

  • Gaming
  • Movies/Series
  • Drawing/Painting
  • Sports

Timeline

Customer Service Agent

Infosys
11.2024 - Current

Software Design with Virtual Reality and Gaming

Technological University of the Shannon: Midlands
09.2023 - 09.2024

Private nanny

Patricia Paula
01.2023 - 09.2023

Paint Brush Cleaner

Antonio Isidro
06.2022 - 08.2023

Private house cleaner

Vanessa Isidro
01.2018 - 07.2019

Secondary School

St. Flannan's College
08.2017 - 06.2022

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Lorenna Isidro