Loredana Madalina Fratica
San Cesareo ,Italy
Summary
Reliable with a strong motivation to grow professionally, knows how to deal with the tasks assigned with commitment and determination, always acting in compliance with the feedback and recommendations of colleagues and superiors with a view to continuous improvement of the service.
Excellent communication skills and excellent mastery of the Microsoft Office package. An enterprising and determined personality with a strong desire to grow professionally, contributing proactively to the achievement of individual and team goals.
Overview
7
7
years of professional experience
Work History
Flight attendant
Ryanair
Shannon , Clare
2023.03 - Current
- Facilitated boarding process by greeting passengers upon arrival and providing direction to seats.
- Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Promoted safety, comfort and welfare of passengers.
Secretary
Valore Casa
Rome , Italy
2017.07 - 2017.12
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Management of the reception area with reception service
- Organization of telephone correspondence
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Science of Tourism
University of Rome Tor Vergata
RomeHigh School Diploma -
IIS PERTINI FALCONE
ROME, ITALY07.2016
Skills
- Costumer Complaint Resolution
- Service-Oriented
- Ability to work in team
- Multitasking
- Customer service
- Computer skills
- Communication skills
- Organization and Time Management
- Emergency care
Languages
Romanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
French
Upper intermediate (B2)
Turkish
Beginner
Timeline
Flight attendant
Ryanair
2023.03 - Current
Secretary
Valore Casa
2017.07 - 2017.12
Science of Tourism
University of Rome Tor Vergata
High School Diploma -
IIS PERTINI FALCONE
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