Lone Kesekang
Cork,County Cork
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Health Insurance Advisor
Botswana Life
Gaborone , Botswana
2021.11 - 2022.06
- Communicated with customers to determine policy limits and degree of risk.
- Monitored regulatory changes to provide customers with accurate, current cover advice.
- Maintained policies by calculating premiums and processing payments.
- Followed market shifts to define corporate contract terms and conditions.
- Applied thorough knowledge of claims procedures to process and close claims under tight deadlines.
- Gathered customer information to assess coverage needs and recommend products.
- Helped customers determine appropriate products and policy terms.
- Liaised between customers and corporate entities to resolve financial disputes.
- Maintained up-to-date customer and claim documentation for complex reporting needs.
- Assessed business risks and evaluated liability policies to protect assets.
- Answered and processed calls within target timeframes to maintain client satisfaction.
Care assistant, nursing wing
Marina Hospital
Gaborone, Botswana
2017.06 - 2020.10
- Aided midwives with patients during pregnancy and birth.
- Helped design and update treatment plans based on progress and health developments.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Assembled and dismantled equipment required by healthcare professionals.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Kept patient environments clean and neat following optimum hygiene standards.
Education
Honors Diploma IT - IT
Botho College (NIIT)
Gaborone 2008.08 - 2012.06
Bachelors Degree - Counselling
University Of Botswana
Gaborone, Botswana 2023.08 - 2024.02
QQI level 5 - Health Care
Chevron College
Cork, County Cork 2024.02 -
Skills
Online Courses
- An Introduction to Children First
- The Fundamentals of GDPR
- Manual and Patient Handling
Training
- Cardiac First Response
- Manual and Patient handling
Languages
English
Fluent
Timeline
QQI level 5 - Health Care
Chevron College
2024.02 -
Bachelors Degree - Counselling
University Of Botswana
2023.08 - 2024.02
Health Insurance Advisor
Botswana Life
2021.11 - 2022.06
Care assistant, nursing wing
Marina Hospital
2017.06 - 2020.10
Honors Diploma IT - IT
Botho College (NIIT)
2008.08 - 2012.06