- Travelling
- Ballet
- Gym
Londiwe Ndlovu
Athlone
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong interpersonal skills and adaptability to diverse customer needs. Eager to contribute to team success and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Speech and Drama teacher assistant
MWF Speech, Drama & Elocution School
Online/Athlone
09.2020 - Current
- Motivated students to take on challenges through peer learning and experimentation.
- Adapted teaching strategies to support students' individual learning needs and goals.
- Continually assessed learners' progress, providing in-depth, personalised feedback to drive attainment.
Customer Service Agent
Swissport
Dublin
03.2025 - 08.2025
- Provided exceptional customer service to passengers during check-in, boarding, and arrival processes in a fast-paced airport environment.
- Ensured compliance with airline procedures, safety regulations, and security protocols while assisting passengers.
- Handled passenger inquiries, special assistance requests, and irregular operations efficiently and with professionalism.
- Collaborated closely with airline staff and ground operations to ensure smooth and timely flight departures and arrivals.
Barista/Sales Assitant
Vanilla Garden
Athlone
07.2021 - 10.2024
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Greeted and connected with every customer, recommending drinks and pastries.
- Managed complaints with calm, clear communication and problem-solving.
Education
Bachelors of Business
TUS University of the Shannon
Athlone2029
Secondary School -
Our Lady's Bower Secondary School
Athlone06.2023
Primary School -
St. Peters National School
Athlone06.2017
Skills
- Customer service
- Time management
- Team collaboration
- Communication skills
Accomplishments
- Being one of the keynote speakers at the OYW Global Summit in Belfast, hosted by Deloitte.
- Completed a psychology course at Oxford University with Oxford Summer Courses, credited for the best essay by the lecturer.
- Received full attendance for four years in Our Lady's Bower.
- Overall Winner of the LSMD Excellence Award 2024 in the Drama Performance category.
- First-class honours in all Leinster School of Speech and Drama Exam grades 1-Advanced Certificate, including four medals.
- Nominated for the LSMD Excellence award twice with Leinster School of Speech and Drama and won 4th place in 2018, performed at Griffith College.
- Being featured on a national An Post stamp with Junk Kouture along with 3 other designs.
- Invited to the Cannes MIPTV Awards to display Junk Kouture outfit and performance alongside Junk Kouture CEO Troy Armour and Junk Kouture company alumni.
Interests
Timeline
Customer Service Agent
Swissport
03.2025 - 08.2025
Barista/Sales Assitant
Vanilla Garden
07.2021 - 10.2024
Speech and Drama teacher assistant
MWF Speech, Drama & Elocution School
09.2020 - Current
Bachelors of Business
TUS University of the Shannon
Secondary School -
Our Lady's Bower Secondary School
Primary School -
St. Peters National School