Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Hobbies
References
Timeline
Generic

Lolita Kozlova

Summary

Reliable, friendly, motivated individual with ample customer service experience and a dedicated work ethic, who quickly learns and masters new concepts and skills with a history of providing top-notch professional service and support.



Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Sales Assistant

House of CB
Dublin
11.2024 - 08.2025
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Collaborated effectively with team members to meet sales targets.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Offered personalised shopping advice to enhance customer experiences.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.

Intern in Internal Communication

Allianz
Dublin
08.2023 - 08.2024
  • Managed internal intranet platforms, updated content, posted news posts and was in charge of the weekly newsletter.
  • Led and partook in the Buddy Programme.
  • Organised office branding and internal comms around the Olympic Games.
  • Assisted in organising internal events such as Town hall meetings, Purpose and Strategy Day, and Olympic and Paralympic watch parties.
  • Helped collect data from and shared the data collected with management and execs for AES and the Great Place To Work Survey.

Sales Assistant and Cashier

Pull and Bear
Dublin
05.2022 - 05.2023
  • Drove sales through customer engagement, suggestive selling, and sharing product knowledge.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Resolved customer complaints and processed issues with proactive problem-solving skills.
  • Accepted and processed cash, card and mobile payments using POS systems.
  • Carried out store-closing and opening balancing procedures, reporting discrepancies to management for swift resolution.

Barista

Butlers Chocolate Cafe
Dublin
07.2021 - 05.2022
  • Maintained calm demeanour during high-volume periods and special events.
  • Maintained highest standards of conduct and personalised customer service.
  • Received and accurately processed customer payments.
  • Maintained clean and organised workspaces, enabling co-workers to easily locate resources and products.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Gained experience working in a fast-paced environment on a busy street, especially during seasonal sales i.e Christmas.

Party Host

Leisure Plex
Finglas
10.2018 - 07.2021
  • Directed party set-up, ensuring all aspects stayed within client vision and expectations.
  • Ensured safe supervision of up to 30 children aged 1 to 12.
  • Consistently worked to execute clients' wishes and expectations throughout the planning process through active listening.
  • Responded to unforeseen circumstances during events, quickly thinking on feet and implementing practical solutions.
  • Gained valuable customer care experience.

Service Crew Member

Domino's Pizza, Finglas
Finglas
02.2019 - 02.2019
  • One week in Domino's pizza as part of transition year work experience, helped organise the shop and prepared stock.

Office Assistant

Seabridge Ireland Limited
Finglas
10.2018 - 10.2018
  • One week in Seabridge as part of transition year work experience.
  • Obtained beneficial office work experience.
  • Maintained office files for reliable reference, including electronic and hard copies.

Education

Bachelor of Business Administration - (Business & Management with Placement)

Maynooth University
Kildare, Co Kildare
09.2021 - 05.2025

St.Michael's Holy Faith Secondary School
Finglas
05.2021

Skills

  • POS system operation
  • Customer Service
  • Teamwork
  • Visual Merchandising
  • Detail orientated
  • Multitasking
  • Basic excel skills
  • Office 365

Certification

A Professional Academy Diploma in Change Management at UCD Professional Academy.

Additional Information

  • 2021- School Prefect
  • 2021- School Business Award
  • 2019- Gaisce The President Award (Bronze Award)
  • 2019- Participation in Big Brother Big Sister programme
  • 2019- Future Learning participation in an intercultural programme with students from Octavio Carpena
  • 2017/2018-Community Spirit DCU Achievement Award
  • 2016/2017-Academic Improvement and Physical Education Award 2017/2018-Community Spirit DCU Achievement Award

Hobbies

Gym, hiking, reading, travelling.

References

References available upon request.

Timeline

Sales Assistant

House of CB
11.2024 - 08.2025

Intern in Internal Communication

Allianz
08.2023 - 08.2024

Sales Assistant and Cashier

Pull and Bear
05.2022 - 05.2023

Bachelor of Business Administration - (Business & Management with Placement)

Maynooth University
09.2021 - 05.2025

Barista

Butlers Chocolate Cafe
07.2021 - 05.2022

Service Crew Member

Domino's Pizza, Finglas
02.2019 - 02.2019

Party Host

Leisure Plex
10.2018 - 07.2021

Office Assistant

Seabridge Ireland Limited
10.2018 - 10.2018

St.Michael's Holy Faith Secondary School

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Lolita Kozlova