Lead daily operations of a busy café, overseeing staff, inventory, and ensuring excellent customer service, fostering an inclusive and supportive environment.
Expanded the café's social media presence by creating engaging content and promotions, resulting in a 0.6% increase in customer engagement online.
Cultivated strong leadership skills through training and mentoring staff, ensuring a cohesive, collaborative team that delivers outstanding service.
Leveraged strong organizational and multitasking skills to manage multiple aspects of the business, from staff rotas to inventory orders, ensuring seamless daily operations.
Increased business visibility by developing and implementing strategic social media campaigns.
Senior Activity leader
Dublin City University English Language School
Dublin, Leinster
04.2024 - 01.2025
Led and coordinated cultural activities for international students, deepening their understanding of Irish culture while boosting their English language proficiency.
Designed and tailored programs to enhance cross-cultural communication, significantly supporting students’ cultural integration and language development.
Acted as a key liaison between students and university stakeholders, ensuring the smooth execution of engagement programs.
Showcased strong leadership and teamwork, collaborating with staff to ensure the smooth and effective delivery of activities, creating a memorable and positive experience for students.
Designed and coordinated digital content for student engagement and integration programs.
Facilitated intercultural dialogues between international students and Irish students via workshops to enhance their experiences
Coordinated logistics for field trips, ensuring smooth operations on the day of the event.
Administrative Assistant
Liban driving school ( Road Safety Authority)
Dundalk, Co.Louth
05.2021 - 12.2022
Kept and maintained accurate filing system for preservation of office information.
Managed office operations, ensuring accurate record-keeping, scheduling, and seamless communication between driving instructors and clients.
Provided clients with advice on pre-driving lesson requirements, ensuring they were prepared and informed before starting lessons.
Ensured compliance with Road Safety Authority regulations by verifying that clients met required standards and followed protocol during driving lessons.
Delivered professional front-desk service, efficiently handling customer inquiries and addressing needs in a timely manner.
Assisted in organizing meetings
Monitored and managed the business google Ads and online platforms
Managed confidential client information and ensured data security in compliance with RSA regulations.
Education
Bachelor of Arts - International Relations
Dublin City University (DCU)
Dublin, Leinster
09.2021 - 04.2024
Skills
Proficient in Microsoft Word, Office and Excel, with strong office management and customer service skills
Strong analytical, research, and critical thinking abilities in global issues, including migration, human rights policies, FGM (female genital mutilation) and gender equality
Effective communicator, both written and verbal, with public speaking experience
Skilled in project management, time management, and teamwork in diverse environments