Lok Man Lauren Au
Balbriggan,Dublin
Summary
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Inclusion Officer
Badminton Ireland
Blanchardstown, Dublin
2019.09 - Current
- Analysed data and information to identify issues and create tailored solutions
- Assessed community needs and promoted cohesion to attain diversity and inclusion.
- Liaised with community groups and organisations to organise diversity campaigns and events.
- Researched, applied and promoted diversity initiatives and shared best practices with staff.
- Organised events and campaigns to raise awareness and celebrate diversity.
- Compiled reports to showcase equality and inclusion disparities within companies.
- Employed data and metrics to inform diversity and inclusion policy development.
Membership manager
Badminton Ireland
Blachardstown, Dublin
2016.11 - Current
- Ensured membership recruitment and retention targets were consistently achieved .
- Managed membership processing and payments with meticulous attention to accuracy.
- Produced monthly and annual membership and financial reports, aiding assessment of progress against targets.
- Handled thorough client retention and renewal processes
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Crafted campaigns using market understanding and consumer analysis
- Worked with wider management teams in strategic planning and operational improvement implementation to aid overall business growth.
- Provided ongoing communication to members about membership details.
- Encouraged teamwork through open communication and leadership.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Master of Science - Sport and Leisure Management
Hong Kong Baptist University
Hong Kong 2014.09 - 2016.06
Bachelor of Science - Sport and Recreation Leadership
Hong Kong Baptist Univeristy
Hong Kong 2010.09 - 2012.06
Skills
- Membership renewal
- Membership administration
- Database management
- Payment processing
- New member applications
- Campaign development experience
- Time management
- Customer-service troubleshooting
- Leadership
- Knowledge of Microsoft
Languages
English
Fluent
Timeline
Inclusion Officer
Badminton Ireland
2019.09 - Current
Membership manager
Badminton Ireland
2016.11 - Current
Master of Science - Sport and Leisure Management
Hong Kong Baptist University
2014.09 - 2016.06
Bachelor of Science - Sport and Recreation Leadership
Hong Kong Baptist Univeristy
2010.09 - 2012.06