Llanjelyn Liboon
Cebu City
Summary
Passionate and results-driven professional with over 9 years of experience in finance, administration, and customer service. Proven ability to streamline operations, enhance process efficiency, and deliver first-class results under strict deadlines. Adept at cross-functional collaboration and process improvement, with strong analytical and communication skills.
Overview
13
13
years of professional experience
Work History
BANK OPERATIONS SPECIALIST (FORECAST TO PAY)
LEXMARK
05.2024 - Current
- Manage end-to-end payment and collection processes, ensuring timely and accurate transactions for vendors, customers, and employees.
- Maintain customer/vendor accounts by updating information, resolving discrepancies, and handling inquiries.
- Comply to accounting and global payment executions policies.
- Analyze transaction data to identify trends, discrepancies, and process improvement opportunities.
- Collaborate with cross-functional teams to enhance operational efficiency and accuracy.
- Train new staffs on operational procedures.
- Prepare and present operational reports highlighting key performance metrics.
POLICY SERVICE OFFICER (UNDERWRITING ASSISTANT)
QBE INSURANCE
03.2019 - 04.2024
- Underwrote new business and renewals, ensuring compliance with underwriting guidelines.
- Processed quotes, renewals, and endorsements efficiently to meet service standards.
- Provided excellent customer support, handling broker queries and policy-related issues.
- Conducted self-audits to maintain data accuracy and regulatory compliance.
CUSTOMER SUPPORT OFFICER (LMI)
QBE INSURANCE
08.2018 - 03.2019
- Processed loan applications, verifying documentation for underwriting approval.
- Identified potential risks before policy approvals, ensuring adherence to company policies.
- Managed customer service functions, handling termination requests and queries.
BILLING ANALYST
ACCENTURE INC.
08.2015 - 08.2018
- Oversaw billing operations, ensuring accuracy, efficiency, and compliance with service level agreements (SLAs).
- Handled customer inquiries, resolved billing disputes, and provided quality support to enhance client satisfaction.
- Prioritized daily workloads to meet billing targets while maintaining high service standards.
- Recorded transactions, monitored SLA performance, and escalated issues requiring supervisory attention.
OFFICE CLERK / FRONT DESK CLERK
UNIVERSITY OF SAN JOSE - RECOLETOS
04.2012 - 05.2015
- Managed administrative tasks, monitored faculty attendance, and prepared reports.
- Provided front-line support to students, faculty, and visitors, addressing inquiries professionally.
LOAN SERVICING ASSISTANT (INTERN)
METROBANK
11.2014 - 02.2015
- Assisted in preparing and verifying loan documentation to ensure completeness.
- Maintained confidentiality while managing sensitive customer information.
- Supported loan officers with documentation and compliance tasks.
Education
Bachelor of Science in Business Administration - FINANCIAL MANAGEMENT
UNIVERSITY OF SAN JOSE - RECOLETOS
Cebu City05-2015
Skills
- Financial Operations: Accounts Payable, Billing Analysis, Underwriting Support
- Administrative Support: Data Entry, Document Management, Office Coordination
- Technical Proficiency: Microsoft Office (Word, Excel, PowerPoint, Outlook, Microsoft Teams, OneNote, SharePoint, OneDrive), Zoom, SAP, Underwriting Workbench, QUW, SUT, Evolve, and OneFlow
- Soft Skills: Strong Customer Service, Team Collaboration, Time Management, Problem Solving
- Adaptability: Self-motivated, Quick Learner, Detail-oriented, Multitasking
References
Available upon request.
Timeline
BANK OPERATIONS SPECIALIST (FORECAST TO PAY)
LEXMARK
05.2024 - Current
POLICY SERVICE OFFICER (UNDERWRITING ASSISTANT)
QBE INSURANCE
03.2019 - 04.2024
CUSTOMER SUPPORT OFFICER (LMI)
QBE INSURANCE
08.2018 - 03.2019
BILLING ANALYST
ACCENTURE INC.
08.2015 - 08.2018
LOAN SERVICING ASSISTANT (INTERN)
METROBANK
11.2014 - 02.2015
OFFICE CLERK / FRONT DESK CLERK
UNIVERSITY OF SAN JOSE - RECOLETOS
04.2012 - 05.2015
Bachelor of Science in Business Administration - FINANCIAL MANAGEMENT
UNIVERSITY OF SAN JOSE - RECOLETOS
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