Llanjelyn Liboon
Cebu City
Summary
Passionate and results-driven professional with over 9 years of experience in finance, administration, and customer service. Proven ability to streamline operations, enhance process efficiency, and deliver first-class results under strict deadlines. Adept at cross-functional collaboration and process improvement, with strong analytical and communication skills.
Overview
13
13
years of professional experience
Work History
BANK OPERATIONS SPECIALIST (FORECAST TO PAY)
LEXMARK
Cebu City, Philippines
05.2024 - Current
- Manage end-to-end payment and collection processes, ensuring timely and accurate transactions for vendors, customers, and employees.
- Maintain customer/vendor accounts by updating information, resolving discrepancies, and handling inquiries.
- Comply to accounting and global payment executions policies.
- Analyze transaction data to identify trends, discrepancies, and process improvement opportunities.
- Collaborate with cross-functional teams to enhance operational efficiency and accuracy.
- Train new staffs on operational procedures.
- Prepare and present operational reports highlighting key performance metrics.
POLICY SERVICE OFFICER (UNDERWRITING ASSISTANT)
QBE INSURANCE
Cebu City, Philippines
03.2019 - 04.2024
- Underwrote new business and renewals, ensuring compliance with underwriting guidelines.
- Processed quotes, renewals, and endorsements efficiently to meet service standards.
- Provided excellent customer support, handling broker queries and policy-related issues.
- Conducted self-audits to maintain data accuracy and regulatory compliance.
CUSTOMER SUPPORT OFFICER (LMI)
QBE INSURANCE
Cebu City, Philippines
08.2018 - 03.2019
- Processed loan applications, verifying documentation for underwriting approval.
- Identified potential risks before policy approvals, ensuring adherence to company policies.
- Managed customer service functions, handling termination requests and queries.
BILLING ANALYST
ACCENTURE INC.
Cebu City, Philippines
08.2015 - 08.2018
- Oversaw billing operations, ensuring accuracy, efficiency, and compliance with service level agreements (SLAs).
- Handled customer inquiries, resolved billing disputes, and provided quality support to enhance client satisfaction.
- Prioritized daily workloads to meet billing targets while maintaining high service standards.
- Recorded transactions, monitored SLA performance, and escalated issues requiring supervisory attention.
OFFICE CLERK / FRONT DESK CLERK
UNIVERSITY OF SAN JOSE - RECOLETOS
Cebu City, Philippines
04.2012 - 05.2015
- Managed administrative tasks, monitored faculty attendance, and prepared reports.
- Provided front-line support to students, faculty, and visitors, addressing inquiries professionally.
LOAN SERVICING ASSISTANT (INTERN)
METROBANK
Cebu City, Philippines
11.2014 - 02.2015
- Assisted in preparing and verifying loan documentation to ensure completeness.
- Maintained confidentiality while managing sensitive customer information.
- Supported loan officers with documentation and compliance tasks.
Education
Bachelor of Science in Business Administration - FINANCIAL MANAGEMENT
UNIVERSITY OF SAN JOSE - RECOLETOS
Cebu City05-2015
Skills
- Financial Operations: Accounts Payable, Billing Analysis, Underwriting Support
- Administrative Support: Data Entry, Document Management, Office Coordination
- Technical Proficiency: Microsoft Office (Word, Excel, PowerPoint, Outlook, Microsoft Teams, OneNote, SharePoint, OneDrive), Zoom, SAP, Underwriting Workbench, QUW, SUT, Evolve, and OneFlow
- Soft Skills: Strong Customer Service, Team Collaboration, Time Management, Problem Solving
- Adaptability: Self-motivated, Quick Learner, Detail-oriented, Multitasking
References
Available upon request.
Timeline
BANK OPERATIONS SPECIALIST (FORECAST TO PAY)
LEXMARK
05.2024 - Current
POLICY SERVICE OFFICER (UNDERWRITING ASSISTANT)
QBE INSURANCE
03.2019 - 04.2024
CUSTOMER SUPPORT OFFICER (LMI)
QBE INSURANCE
08.2018 - 03.2019
BILLING ANALYST
ACCENTURE INC.
08.2015 - 08.2018
LOAN SERVICING ASSISTANT (INTERN)
METROBANK
11.2014 - 02.2015
OFFICE CLERK / FRONT DESK CLERK
UNIVERSITY OF SAN JOSE - RECOLETOS
04.2012 - 05.2015
Bachelor of Science in Business Administration - FINANCIAL MANAGEMENT
UNIVERSITY OF SAN JOSE - RECOLETOS