Lizi Gelenidze
Dublin,Ireland
Summary
Reliable and hardworking student with a proven track record in communication with foreign customers across multiple languages. Demonstrates exceptional organisational skills, attention to detail, and the ability to thrive in rapidly changing environments. Known for teamwork and innovation, consistently meeting tight deadlines while prioritising tasks effectively. Skilled in training and development, goal planning, team building coordination, and operational planning. Proficient in Microsoft Excel and adept at process improvement, employee performance reviews, and issue resolution. Career goals include advancing expertise in resource allocation and employee retention strategies to drive team success.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Interpreter
Translit
03.2024 - 01.2026
- Interpreting between the Georgian community and various legal/medical organization representatives
- Legal representatives could be IPO, Department of Justice, IPAT, Solicitor, Legal Aid Board, etc
- Demonstrated language proficiency, ethical competency, and intercultural competency
- Was Able to accurately and idiomatically turn the message from the source language into the target language without any additions, omissions, or other misleading factors that alter the intended meaning of the message from the speaker.
- Attended meetings and conferences and translated messages clearly, facilitating communication.
- Reviewed and analysed briefing materials before starting translations to gauge familiarity with languages required.
- Conveyed high-quality professional translations in high-pressure environments, successfully meeting deadlines.
- Assisted law enforcement investigators with translating languages during interviews, conveying interpretations in specific lingo.
- Accurately interpreted spoken and written conversations between different languages for clients.
- Followed established ethical codes to keep sensitive and confidential information secure and protected from unauthorised individuals.
Team Leader
Costa
06.2023 - 01.2026
- Managing, coordinating, supervising, and training groups
- Providing clear written and verbal instructions to group members and promptly addressing any questions or concerns
- Planning daily activities and delegating tasks
- Ordering the stock
- Promoting new campaigns
- Allocating and managing resources
- Leading by example
- Communicating goals.
Check in - Gate Customer Service Agent
Swissport
Dublin, Ireland
05.2025 - 01.2026
- Delivered high-quality passenger service in a fast-paced, high-pressure airport environment, consistently meeting strict operational and safety deadlines.
- Supported check-in, boarding, and gate operations, ensuring accurate passenger processing, documentation checks, and compliance with airline and immigration regulations.
- Contributed to quick aircraft turnaround times by working efficiently and proactively during peak departure periods.
- Demonstrated strong initiative, identifying and resolving issues independently while escalating appropriately to supervisors when required.
- Worked closely with colleagues, gate supervisors, and airline partners, showing excellent teamwork and communication to ensure smooth flight operations.
- Maintained a calm, professional, and customer-focused approach while handling large passenger volumes and time-critical situations.
- Assisted passengers with queries, special assistance requirements, and service recovery, maintaining a positive passenger experience under pressure.
Customer service and check in agent
Excel Aviation
03.2023 - 06.2023
- Assisting passengers at the check-in and the bag drop area
- Baggage processing
- Reservations and ticketing
- Boarding of flights
- Ensured all immigration regulations were adhered to
- Provision of passenger assistance, handling customer complaints, and other duties as assigned
- Ensured all Ryanair flights were turned around in 25 minutes.
Graduation Ceremony Assistant (Freelance)
Phelan Conan Ltd.
Co. Dublin
11.2021 - 01.2023
- Assisting students who are graduating with gowns and appropriate clothing
- Welcoming guests and meeting their needs
- Helping customers find what they are looking for
- Maintaining a high level of customer service
- Organizing stuff
- Working in a fast-paced environment.
Trinity Campus Expansion Coordinator
Project Access
Co. Dublin
12.2021 - 09.2022
- Planning various strategies to connect mentees to their mentors
- Outreach to potential mentors who will help underprivileged students (from any country or region) to apply for Top universities globally
- Researching possible candidates and networking with students from TCD and students globally to work together and deliver the best results
- Aiming to increase students' accessibility to higher education and target marketing, advertising, and strong communication to grow and expand TCD as much as possible
- Social media promotion
- Carrying out surveys and evaluation results afterwards by writing reports.
Barista
Costa
10.2023 - 03.2022
- Providing beverage options to customers
- Taking orders and operating coffee-making equipment
- Preparing food items such as muffins
- Creating specialized drinks
- Describing existing promotions and special offers
- Ensured that my work area was clean and well-maintained
- Recorded and accurately processed purchases.
Sales Assistant
We Make Good
Co. Dublin
12.2021 - 03.2022
- Greeting and serving customers as they enter the store
- Completing online orders and bringing them to the post office
- Advising and assisting customers
- Handling complaints or forwarding serious issues to the manager on duty
- Conducting customer transactions
- Being responsible for clerical and organizational tasks: file organizing, scheduling appointments, assisting other staff members, and drafting correspondences or messages
- Responding to phone calls or email requests and maintaining customer records
- Rotating and replenishing stock, ensuring that goods are arranged in displays and on the shelves to meet pre-determined sales target.
Packhouse Operator
O'Hanlon Herbs
Co. Wicklow
08.2021 - 11.2021
- Packing herbs after checking quality
- Dispatching
- Taking the finished product of a manufacturing process and ensuring that it is packed in line with company and industry standards
- Making packages ready for sale and distribution
- Checking for damaged goods and getting involved in projects from start to finish
- Worked in a fast-paced environment where teamwork and time management are key.
- Maintained compliance with health and safety guidelines by wearing PPE and following HSE regulations.
Waitress
Ministry of Flavours
Gorey, Co. Wexford
06.2021 - 07.2021
- Providing excellent waitress service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions, and sharing additional information with restaurant patrons.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Maintained safe hygiene and food handling standards for full compliance.
Sales assistant, cashier, merchandiser
Supermarket “2-Nabiji”
Georgia
01.2019 - 04.2021
- Work with a customer focus to always meet the needs and expectations of the client
- High motivation to achieve tight deadlines in accordance with customer requirements
- Position included sociability, accuracy, attentiveness, friendliness, loyalty
- The main responsibilities of this position included identifying and satisfying customer needs and providing detailed information about the products the company sold
- Understanding the requirements and interests of the buyer; compliance of requirements and interests with various products.
Sales assistant
Charity Shop NCBI Gorey
Gorey, Co. Wexford
01.2020 - 08.2020
- Understanding the requirements and interests of the buyer; compliance of requirements and interests with various products
- Arranging and rearranging stuff in the shop, keeping the environment pleasing & safe, satisfying the needs of customers and pricing stuff
- Position included sociability, accuracy, attentiveness, friendliness, loyalty.
- Showcased product features and benefits to drive sales.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
Education
Bachelor - Computer science and Business
Trinity College Dublin
Dublin, LLevel 6 - STEM
Trinity College Dublin (Foundation Course)
Dublin, LDiploma of Higher Education - Leaving Certificate
Creagh College
Gorey, WXJunior Certificate - undefined
161 public School
Tbilisi, GeorgiaSkills
- Reliable and hardworking Student with good experience Able to Communicate with foreign customers in different languages Thrives in a rapidly changing work environment and can quickly, safely, accurately, and efficiently complete tasks Regular, reliable, and punctual Takes a flexible approach and can work additionally as needed
- Work under tight deadlines and prioritize tasks
- Organizational skills and attention to detail
- Teamwork - experience in various teams in various industry conditions and the reputation of a reliable employee with a positive attitude to work
- Innovator - quick finding and the ability and use of experience to meet needs
- Training and Development
- Goal development planning
- Team building coordination
- Priority management
- Team supervision
- Stock management
- Resource allocation
- Employee retention strategies
- Microsoft Excel
- Team development strategies
- Process Improvement
- Employee performance reviews
- Issue resolution
- Operational planning
Certification
- Singer and TV hoster in Enki-Benki TV - 2011-2013
- Professional Dancer in The Tea Gobejishvili's Dance academy - 2014-2019
- Student Counsellor 2019-2021 Creagh College
- Volunteering for Sales Rescue Ireland 2020 - 2020
- Completed US mentorship program by Google (Certificate) - 2021
- Children First - Tusla (Child and Family Agency) issued in August 2021
- Sanctuary Ambassador – in Sanctuary Steering Group in Ireland 2021-Present
- Stand Global Issues Course 2024 (certificate)
- Participated in Spring insight Programme by L'Oreal 2024
Languages
Georgian: First Language
English: C2 Proficient
Russian: C1 Advanced
German: A2 Elementary
References
- Tiffy, Allen, National Coordinator for Ireland, +353851953170
- Krystian, Lesiak, Manager at Costa Coffee, +353871640577
Hobbies and interests
Photography, Coding, Swimming, Cooking, Surfing, Hiking, Reading
Volunteer Experience
Masks from Courtown, Courtown, 2020-04, 2021-05, Manufactured more than 4000 masks, Delivered to several residential centres and individual guardians in Wexford, Change template for individual needs, The project is published in the local newspaper and on the website of the district council, Everything is done voluntarily.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/lizi-gelenidze-546324210
Timeline
Check in - Gate Customer Service Agent
Swissport
05.2025 - 01.2026
Interpreter
Translit
03.2024 - 01.2026
Barista
Costa
10.2023 - 03.2022
Team Leader
Costa
06.2023 - 01.2026
Customer service and check in agent
Excel Aviation
03.2023 - 06.2023
Trinity Campus Expansion Coordinator
Project Access
12.2021 - 09.2022
Sales Assistant
We Make Good
12.2021 - 03.2022
Graduation Ceremony Assistant (Freelance)
Phelan Conan Ltd.
11.2021 - 01.2023
Packhouse Operator
O'Hanlon Herbs
08.2021 - 11.2021
Waitress
Ministry of Flavours
06.2021 - 07.2021
Sales assistant
Charity Shop NCBI Gorey
01.2020 - 08.2020
Sales assistant, cashier, merchandiser
Supermarket “2-Nabiji”
01.2019 - 04.2021
Level 6 - STEM
Trinity College Dublin (Foundation Course)
Diploma of Higher Education - Leaving Certificate
Creagh College
Junior Certificate - undefined
161 public School
Bachelor - Computer science and Business
Trinity College Dublin