Liz Fay
New Ross
Summary
Dynamic Duty Manager at Tesco Superstore with a strong focus on customer service and operational excellence. Proven ability to resolve complaints and enhance satisfaction, while ensuring compliance and safety. Skilled in staff training and development, fostering a collaborative environment that drives performance and loyalty. Committed to maintaining high standards in all aspects of operations.
Overview
18
18
years of professional experience
Work History
Duty Manager
Tesco Superstore
New Ross, Ireland
07.2023 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Manage and support colleagues across all departments during shifts.
- A lot of my shifts covered the store at night which I was solely responsible for locking up at the end of business while maintaining the store is fit and ready to trade the following morning.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Oversee daily operations such as stock levels replenishment and availability.
- Ensuring all legal compliance is adhered to at all times
- Ensuring the safety is paramount for customers and colleagues alike.
Publican
Self Employed
Wexford, Ireland
08.2013 - 08.2015
- Oversaw daily bar operations in a very busy pub.
- Daily deliveries of both Food and beverages.
- Waste management.
- Events and promotions, hosting live music every week to quiz nights to Communions. While always striving to attract all patrons.
- Many of my duties included but not limited to overseeing menus, pricing and everything inbetween.
- Hiring and training, from bar staff to kitchen staff.
HCA
Tom Cummins
Cherrygrove Nursing Home Wexford
02.2008 - 08.2013
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Monitored vital signs, ensuring timely reporting of changes to medical staff.
- Supported implementation of care plans, adapting strategies to meet individual patient needs.
- Trained new staff on best practices and compliance standards for patient care.
- Maintained accurate patient records in electronic health systems, ensuring data integrity and confidentiality.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
Education
No Degree - Business Administration
WWETB
Wexford, Ireland01-2021
High School Diploma -
Mounsackville
Dublin, Ireland06-1995
Skills
- Customer service focus
- Time management
- Customer communication
- Attention to detail
- Written and oral communication
- Professionalism and integrity
- Relationship building
- Staff training and development
- Delegating work
- Ability to work off own initiative and under pressure
Timeline
Duty Manager
Tesco Superstore
07.2023 - Current
Publican
Self Employed
08.2013 - 08.2015
HCA
Tom Cummins
02.2008 - 08.2013
No Degree - Business Administration
WWETB
High School Diploma -
Mounsackville