Moe Yuan
Barista
Summary
- Dedicated and personable barista with two years of experience in fast-paced café environments.
- Proven ability to craft high-quality coffee and espresso beverages while delivering exceptional customer service.
- Adept at handling high-volume transactions, maintaining a clean and organized workspace, and collaborating effectively with team members.
- Committed to creating a welcoming atmosphere for customers and contributing to a positive team dynamic. Skilled in up-selling, managing inventory, and adapting to new challenges to ensure a superior customer experience.
- Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
- Dedicated to following health and safety guidelines and handling food items properly.
- Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks China
6 2023 - 3 2024
- Expertly prepared and served a diverse range of coffee and espresso drinks, including customized orders and specialty beverages, ensuring high quality and consistency according to Starbucks standards
- Delivered exceptional service by greeting customers, handling their orders, and addressing inquiries or concerns with professionalism and courtesy
- Worked collaboratively with team members to ensure smooth operations, effectively communicating and supporting each other during busy periods and achieving daily sales targets
- Maintained a clean and organized workspace, including regular sanitation of equipment, workstations, and customer areas to meet health and safety standards
- Assisted in training new baristas, providing guidance on Starbucks' procedures, product preparation, and customer service expectations
- Actively participated in promotional events and campaigns, including introducing new products and selling seasonal items to enhance sales and customer satisfaction.
Barista
Luckin Coffee China
08.2022 - 06.2023
- Aimed to deliver the best possible client service with each shift
- Informed clients about new drink selections or suggestions made in accordance with their expressed preferences
- Every day, enormous batches of hot and cold brew coffee, along with specialty coffee and tea, are prepared
- Collaborated with coworkers to guarantee efficient operations and client delight.
Education
Master of Arts - Applied Linguistics
University College Cork
Cork, Ireland 04.2001 -
Bachelor of Arts - English Literature
Changsha Medical University
CHANGSHA, China 04.2001 -
Skills
Beverage Preparation
Espresso machine operation
Opening and closing duties
Cash Handling
Friendly and outgoing
Coffee expertise
Menu Memorization
Food Preparation
Latte art
POS Systems
Team Player
Ordering Procedures
Order Taking
Cleanliness
Active listener
Soft selling
Languages
Mandarin
Native language
English
Advanced
C1
Chinese (Cantonese)
Upper intermediate
B2
French
Elementary
A2
Japanese
Elementary
A2
Timeline
Barista
Luckin Coffee China
08.2022 - 06.2023
Master of Arts - Applied Linguistics
University College Cork
04.2001 -
Bachelor of Arts - English Literature
Changsha Medical University
04.2001 -
Barista
Starbucks China
6 2023 - 3 2024