Lisa Timms

Ensured readiness of hotel rooms for incoming guests.

Supervised the ordering, checking and refilling of hotel room fridges.

• Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
• Managed appointment bookings and resolved customer queries.
• Managed database entries to ensure streamlined operations.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.