Lisa Smith
Drogheda,Ireland
Summary
I am a strong team player with a personable nature and a positive communication style. I am dedicated and hardworking with expertise in Microsoft Office suite. I have excellent organisational skills, I am very familiar at managing data and maintaining accurate records. Skilled in personnel records administration and scheduling software, ensuring seamless office support and customer relations. Committed to promoting a customer-focused environment while liaising effectively with senior management to uphold dignity and respect for service users.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work history
Special needs assistant
St Ita’s School, YellowBatter,
Drogheda, Louth
2024.09 - Current
- Carried out daily tasks for increased independence among students.
- Collaborated with teachers to plan and implement lesson to suit for individual child's need.
- Managed classroom behaviour effectively, resulting in a calmer, more conducive atmosphere for learning.
- Utilised assistive technology tools to facilitate effective communication between hearing-impaired students and others.
- Liaised closely with parents and carers, establishing stronger home-school relationships.
- Prepared teaching materials tailored to each child's abilities, leading to enriched curriculum understanding.
- Encouraged group work amongst students which fostered better team-building skills.
- Organised stimulating educational visits that enhanced practical knowledge and experiences outside the classroom setting.
- Facilitated art therapy sessions for emotional expression and exploration.
- Compiled comprehensive reports for each children.
Supervisor/Customer Service
Marks and Spencers
Drogheda, Ireland
2006.09 - 2024.03
- Coordinated with other supervisors to maintain consistency across shifts.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Maintained high level of product knowledge to assist customers effectively.
- Collaborated closely with other departments to ensure a comprehensive approach to problem-solving and complaint resolution.
- Processed orders with precision and speed.
- Engaged customers to facilitate repeat business.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Trained new employees on operation procedures, fostered teamwork.
- Enhanced teamwork through regular drills and team-building activities.
Manager of Beauty Clinic
Beleza Beauty Clinic
Drogheda, Ireland
2001.08 - 2006.09
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Delivered high-quality products to increase customer satisfaction.
- Secured new business opportunities with successful networking events.
- Answering the phone with appropriate greeting, accurately recording telephone messages and relaying the telephone messages to the management or therapists in a timely manner
- Dealing with customer queries and concerns through phone, email and in person
- Managing filing system in the relation to client’s treatment and visit records under current GDPRguidelines
- Scheduling appointments using the booking system
- Consulting with clients and verifying eligibility for clients with medical contraindications and concerns
- Maintaining confidentiality as it relates to all client’s medical history, visits and future appointments
- Updating client health and medical record cards with a strong confidential approach
- Manage and respond to customer satisfaction and on the rare occasion unsatisfied responses of staff and company experience emails and correspond with the clients
- Processing payments
- Training all staff members
- Liaising with staff and management
- Performing treatments
- Typing training manuals
- Carrying out risk assessments
Education
Diploma of Higher Education - Beauty Therapy
Fernanda Scappaticci College Of Beauty
Dundalk, Louth 2000.09 - 2001.08
QQI level 6 Diploma - Special Needs Assistant
Open College Dublin
Leopardstown, Leinster 2024.09 - 2025.08
Skills
- Organisational efficiency
- Microsoft office suite proficiency
- Scheduling software
- Personnel records administration
- Customer relations
- Provide office support, answer queries and provide a reception / telephone service
- Keep themselves appraised of the relevant documentation / procedures as relevant
- Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
- Maintain accurate up to date records filing systems and records
- Action all communications in a timely manner
- Liaise with senior management
- Ensure that service users are treated with dignity and respect
- Promote and maintain a customer focused environment
Affiliations
- Walking, Running, Gym
References
References available upon request.
Timeline
Special needs assistant
St Ita’s School, YellowBatter,
2024.09 - Current
QQI level 6 Diploma - Special Needs Assistant
Open College Dublin
2024.09 - 2025.08
Supervisor/Customer Service
Marks and Spencers
2006.09 - 2024.03
Manager of Beauty Clinic
Beleza Beauty Clinic
2001.08 - 2006.09
Diploma of Higher Education - Beauty Therapy
Fernanda Scappaticci College Of Beauty
2000.09 - 2001.08