Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lisa Shanagher

Leixlip

Summary

Highly organized and detail oriented office administrator, skilled in managing daily operations and correspondence, scheduling and maintaining accurate records. Also an Excellent ability to manage inventory systems and maintain high standards of product quality and service. Dynamic team player ready to bring talents to a new setting.

Overview

22
22
years of professional experience

Work History

Career Break – Travel

Canada
09.2024 - 09.2025

Optical Assistant/Administrator

Maloney Keady Opticians
Roscommon
10.2022 - 09.2024
  • Provide excellent customer service for appointment bookings, cancellations, confirmations, and enquiries.
  • Process and maintain referral letters, patients’ correspondence, and patient records.
  • Perform general administration duties including filing, answering phone calls, taking payments, and handling patient queries.
  • Assist as an optical assistant by pre-testing patients before exams, dispensing glasses and contact lenses, and performing repairs.

Assistant Manager

Mace Top Oil
Sligo
05.2016 - 10.2022
  • Coordinated and collaborated with the store manager to oversee all aspects of store operations.
  • Managed inventory by ordering, receiving, and organising products to optimise stock levels and meet customer demand.
  • Implemented effective marketing strategies to drive sales and increase brand awareness.
  • Ensured impactful merchandising to enhance product visibility and attract customers.
  • Created staff schedules to ensure optimal coverage and operational efficiency.
  • Resolved customer service issues effectively and consistently provided exceptional support.
  • Successfully attracted, retained, and led a team of retail assistants.
  • Defined and implemented efficient workflows to streamline operations.
  • Evaluated individual and team performance to maintain high levels of productivity.
  • Provided valuable mentorship and guidance to foster professional growth.
  • Maintained a strong focus on customer orientation to consistently deliver exceptional service.
  • Demonstrated a keen commercial awareness to identify and capitalise on business opportunities.
  • Analysed and evaluated weekly and monthly performance KPIs, providing reports to the Store Manager.

Checkout Supervisor

Dunnes Stores
Sligo & Longford
10.2003 - 05.2016
  • Managed pricing and marketing activities in store, including editing the POS system to accommodate daily price changes and new inventory.
  • Handled order placement on AS400 System and served as the primary point of contact for stock control inquiries.
  • Assisted Managers in computerised sales and reports, providing support and ensuring smooth operations.
  • Oversaw the setup and conducted daily checks of the New Inventory system, as well as weekly stock takes.
  • Provided excellent customer service to an average of 150+ customers daily, consistently achieving sales of up to €20,000 per shift.
  • Operated effectively within a team of 30 sales assistants during peak hours, contributing to efficient workflow and customer satisfaction.
  • Played a key role in the employee training programme, assisting with the onboarding and development.

Education

Diploma - Office Administration

UCD Professional Academy
08.2025

Dental Practice Administration QLS Level 3 -

CMIT College of Management IT
04.2025

Dental Nursing FETAC Level 5 -

Cavan Institute
01.2009

Certificate - Computer Information Processing

Abbey Community College Boyle Co Roscommon
01.2003

Leaving Certificate -

Scoil Mhuire Strokestown Co. Roscommon
01.2002

Skills

  • Excel
  • Medical record keeping
  • Inventory management
  • Time management
  • Patient management
  • Word
  • PowerPoint
  • Outlook

Accomplishments

· Hakim Group optical training Academy level 1 &2

· Maui Jim ophthalmic glasses & sunglasses training 2023 & 2024

· BWG FOODS management food safety training level 2· Hakim Group optical training Academy level 1

References

Available Upon Request

Timeline

Career Break – Travel

Canada
09.2024 - 09.2025

Optical Assistant/Administrator

Maloney Keady Opticians
10.2022 - 09.2024

Assistant Manager

Mace Top Oil
05.2016 - 10.2022

Checkout Supervisor

Dunnes Stores
10.2003 - 05.2016

Diploma - Office Administration

UCD Professional Academy

Dental Practice Administration QLS Level 3 -

CMIT College of Management IT

Dental Nursing FETAC Level 5 -

Cavan Institute

Certificate - Computer Information Processing

Abbey Community College Boyle Co Roscommon

Leaving Certificate -

Scoil Mhuire Strokestown Co. Roscommon

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