Lisa Morrissey
Dublin,Ireland
Summary
Have over 20 years experience working in customer service and have a solid understanding of customer needs and have commitment to delivering quality service. Knowledgeable about managing customer queries, resolving issues, and ensuring customer satisfaction. Ready to use and develop interpersonal, organisational, and multitasking skills in a new role.
Overview
25
25
years of professional experience
Work History
Customer Service
K&S Industrial Supplies Ltd
Rathcoole, Ireland
07.2021 - 11.2024
- Processing 30+ sales orders & quotations daily for Key Account & General Customers on Intact CRM system
- Have increased sales on certain Key account customers due to the service that has been provided on their accounts
- Purchasing, dealing with suppliers, sourcing goods for specific customer orders
- Keeping customers up to date on the status of their orders
- Dealing with intercompany departments, organising logos and embroidery work
Customer Service Manager
MJ Scannell Safety
Blackrock, Ireland
02.2008 - 06.2021
- Managed the daily workload of a seven person team, including scheduling, rostering and workload distribution
- Personally managed tier one accounts, providing a reliable end-to-end service
- Act as primary point of contact on escalated Customer complaints
- Managed on-boarding of new clients, ensuring cross-departmental cooperation and ensuring smooth integration of client and Company purchasing processes
- Build rapport and durable relationships with clients
- Provided front-line solution service, problem solving and managing customer expectations, continually working towards optimal solution for all parties
- Continually reviewed work practices, policies and procedures, making recommendations to Senior Management
- Allocate new accounts to fellow team members by means of specific set of procedures I had developed for this purpose
- Design and oversee training on ERP and Communications systems for new team members by assigning a compatible and experienced team member
- Chaired regular Customer Service Review team meetings, ensuring the smooth running of the CS department
- Provided annual performance reviews to my team and formulation training programmes to compensate for any knowledge or performance gaps
- Provided support and encourage continual improvement in my team and the service we delivered
Customer Service & Technical Support Agent
Ferrotec Ltd.
Sandyford, Ireland
01.2000 - 02.2008
- Oversee the introduction and maintenance of a smart-card reader system for 120 individuals
- Track users personal metrics and collate data gathered, creating personalised PowerPoint presentations
- Provide first point of contact for new clients and provide Reception backup
- Provide telephone support and Technical Support to users, problem solving and escalating issues to a dedicated technical team
Education
Leaving Certificate -
St Raphaela's Secondary School
Stillorgan09.1987
Skills
- Customer relations management
- Complaint management
- Order processing
- Efficient problem-solving
- Process optimisation
Custom
Available on request.
Timeline
Customer Service
K&S Industrial Supplies Ltd
07.2021 - 11.2024
Customer Service Manager
MJ Scannell Safety
02.2008 - 06.2021
Customer Service & Technical Support Agent
Ferrotec Ltd.
01.2000 - 02.2008
Leaving Certificate -
St Raphaela's Secondary School
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