Lisa McGuire
11 Hermitage Gardens Lucan
Summary
Enthusiastic and detail-oriented professional with a focus on effective communication and teamwork. Demonstrated dedication to employer success and a proactive approach to problem-solving. Consistently recognized for reliability and professionalism.
Overview
28
28
years of professional experience
Work History
Patient Accounts Administrator
Hermitage medical Clinic
Lucan, Co. Dublin
03.2007 - Current
- Facilitate month-end and year-end closes with accurate financial recording for reports.
- Prepare and send health insurance claims promptly to meet service deadlines.
- Process card payments over the phone efficiently during each customer interaction.
- Resolve patient issues promptly to maintain satisfaction and service continuity.
- Communicate with patients to identify problems quickly and prevent escalation.
- Collaborate with team members to achieve target results through shared workloads.
- Train new team members to follow processes and maintain consistent standards.
- Manage complaints with calm, clear communication and practical problem-solving.
Oncology Ward Secretary
St Vincent's Private Hospital
Dublin
02.1999 - 04.2023
- Communicated information to patients and family members in a sensitive and diplomatic manner.
- Liaised with consultants directly to arrange urgent appointments.
- Responsible for all administration, including filing, retrieval of documents, correspondence, maintaining records, and being part of a team.
- Adhering to health and safety procedures in the event of an emergency.
Financial clerical officer
St Vincent's Private Hospital
Dublin
04.2003 - 03.2007
- Responsible for the collation and processing of VHI claims for patients.
- Main point of contact for consultants and secretaries.
- Ensure that end-of-month reconciliation reports for outstanding claims are completed.
- Ensure up-to-date records are maintained using Excel, and pass the internal network.
- Handle queries and complaints with regard to payment and non-payment of invoices.
Office Junior
St Vincent's Private Consultants clinic
Dublin
06.1998 - 09.1999
- Filing for Consultants.
- Reception and telephonist duties.
- Processed the post for all 24 consultants.
- Maintained supplies in the stock room.
Education
ICM Diploma in Human resource management
Westmoreland College
Dublin 22013
ECDL Licence
Institute of Public Administration
Dublin2001
Certificate in medical records and patient services management
DIT
Kevin Street2000
Certificate in Business Studies ( OIS)
Institute of Technology
Sligo1998
Skills
- Payment processing
- Invoicing
- Health insurance claims
- Patient interaction
- Customer service
- Medical confidentiality
- Insurance claims processing
References
- References provided upon request
Timeline
Patient Accounts Administrator
Hermitage medical Clinic
03.2007 - Current
Financial clerical officer
St Vincent's Private Hospital
04.2003 - 03.2007
Oncology Ward Secretary
St Vincent's Private Hospital
02.1999 - 04.2023
Office Junior
St Vincent's Private Consultants clinic
06.1998 - 09.1999
ICM Diploma in Human resource management
Westmoreland College
ECDL Licence
Institute of Public Administration
Certificate in medical records and patient services management
DIT
Certificate in Business Studies ( OIS)
Institute of Technology