Lisa Hollywood
Dublin,Ireland
Summary
Accomplished professional with extensive expertise in security systems operation, banking relations, and financial reporting. Demonstrates high ethical standards and a strong focus on confidentiality. Proven track record in budgeting, cashiering, reconciliation, auditing, and electronic funds transfer. Adept at managing sensitive information and ensuring compliance adherence. Skilled in fraud detection, people leadership, workload prioritisation, office administration, and customer service excellence. Proficient in MS Office Suite with exceptional time management efficiency and motivational approach to team leadership. Career goal: To leverage comprehensive financial literacy and knowledge of banking procedures to drive organisational success while maintaining health and safety compliance.
Results-driven Cash Office Manager with knack for optimising cash handling processes and team coordination. Enhanced cash reconciliation accuracy and reduced discrepancies through streamlined procedures. Known for fostering collaborative environment and driving operational excellence.
Experienced in financial operations with focus on cash management and reconciliation. Capable of ensuring accuracy and security in cash handling through strong organisational and problem-solving skills. Committed to optimising processes to enhance overall efficiency and reduce discrepancies.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Cash office manager
Musgrave Marketplace Ballymun
Dublin, Ireland
08.2018 - Current
- Managed petty cash, minimised misuse of funds.
- Provided training to staff on effective cash handling techniques for improved performance.
- Checked and validated all transactions for accurate record keeping.
- Reduced errors by conducting regular audits of cash office operations.
- Orchestrated seamless money transfer operations, ensuring business continuity at all times.
- Balanced till, reduced discrepancies significantly.
- Supported sales team with timely till float preparation to facilitate smooth transactions.
- Handled unexpected problems calmly and efficiently, mitigating potential losses or disruptions.
- Liaised with bank representatives to ensure timely deposits and withdrawals.
- Maintained up-to-date financial records with meticulous filing system.
- Enhanced customer service with prompt and efficient transaction processing.
- Improved accuracy by implementing new cash handling procedures.
- Ensured safe environment with strict adherence to security protocols.
- Streamlined processes to enhance efficiency in cash management.
- Implemented stringent fraud detection measures for increased financial security.
- Oversaw end-of-day reconciliation process for error-free closing procedures.
- Reconciled cash by day end to maintain accurate balances.
- Updated office management on team's activities and progress at weekly meetings.
- Delivered new hire training and mentored established staff on processes and procedures.
- Assessed employee performance on 6 monthly basis and implemented corrective actions.
Cash processor
RMS cash solutions
Dublin
09.2017 - 08.2018
- Prepared detailed reports for discrepancies detected during cash handling process.
- Enhanced security measures for safe transport of cash to different departments.
- Corroborated with accounting team during end-of-month reconciliation tasks, enhancing accuracy in financial reporting.
- Completed all assigned tasks within stipulated deadlines, demonstrating commitment and reliability.
- Achieved increased efficiency with systematic organisation of work area.
- Demonstrated keen attention to detail whilst handling various forms of payment.
- Processed all transactions to ensure timely deposits into bank accounts.
- Collaborated effectively with team members, promoting a harmonious working environment.
- Identified counterfeit bills promptly, preventing potential losses for the company.
- Minimised errors in transactions by double-checking calculations before finalising processes.
- Assisted in balancing daily cash receipts, facilitating improved financial recording.
- Improved workflow by conducting regular maintenance on cash processing machines.
- Ensured accurate cash processing by diligently following company procedures.
- Upheld confidentiality of sensitive financial data at all times to protect client privacy.
- Prioritised administrative tasks based on tight deadlines.
- Stored confidential information safely and securely in line with company protocol.
Floor manager/ Cash office manager
Heatons/Sports Direct
Dublin, Ireland
10.2013 - 09.2017
- Reduced inventory loss with diligent stock management.
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
- Trained new employees, elevating team performance levels.
- Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
- Streamlined customer service to enhance shopping experience.
- Oversaw staff performance reviews for improved productivity.
- Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
- Achieved smoother workflow with effective staff management.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Ensured adherence to company policies by all team members maintaining a professional retail environment.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Addressed customer queries, improving overall satisfaction.
- Assisted in stock take procedures, minimising discrepancies and errors.
- Implemented health and safety regulations for safer workspace.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Motivated and led team members to consistently exceed store sales targets.
- Managed team of 40 employees, providing ongoing training and guidance to maximise potential.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Created seasonal sales plans with varying stock and promotional strategies.
- Streamlined processes to enhance efficiency in cash management.
- Handled unexpected problems calmly and efficiently, mitigating potential losses or disruptions.
- Oversaw end-of-day reconciliation process for error-free closing procedures.
- Performed surprise checks, maintained high level of staff integrity.
- Enhanced customer service with prompt and efficient transaction processing.
- Handled customer queries, resolved issues swiftly and professionally.
- Reduced errors by conducting regular audits of cash office operations.
- Reconciled cash by day end to maintain accurate balances.
Customer sales assistant
Dunnes Stores
Dublin
05.2006 - 10.2013
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Performed accurate inventory checks for continual stock availability.
- Built relationships with customers through friendly interaction and assistance.
- Enhanced customer engagement by offering product knowledge and advice.
- Delivered professional representation of brand during interactions with customers.
- Provided exceptional service, boosting repeat business rates.
- Resolved queries swiftly, contributing to positive customer experience.
- Prioritised tasks effectively in fast-paced retail settings.
- Ensured compliance with health and safety regulations within the retail environment.
- Processed transactions, ensuring accuracy at all times.
- Increased customer satisfaction with prompt complaint resolution.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Processed returned or exchanged items and provided refunds to customers.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Accepted card, cash and cheque payments in POS register system.
Education
Leaving Cert -
Ballymun Comprehensive
Dublin 09.1989 - 05.1994
Skills
- Security systems operation
- High ethical standards
- Time management efficiency
- Banking relations
- Budgeting experience
- Cashiering proficiency
- Reconciliation expertise
- Auditing experience
- Electronic funds transfer expertise
- Focused on confidentiality
- Motivational approach
- Financial literacy
- Knowledge of banking procedures
- Financial reporting
- Account reconciliation
- Proficient in MS Office
- Fraud detection
- People leadership
- Workload prioritisation
- Office administration
- Compliance adherence
- Sensitive information handling
- Balance sheet management
- Cash register operation
- Safety consciousness
- Data entry accuracy
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Employee management
- Microsoft Office Suite
- Customer service excellence
Affiliations
- Daily walks in parks and forest with my dog
- Gardening
References
Thomas Williams Jackie Hughes
General Manager HR Manager
Musgrave Marketplace Ballymun Phone: 086 8162255
Phone: 086 7948509
Timeline
Cash office manager
Musgrave Marketplace Ballymun
08.2018 - Current
Cash processor
RMS cash solutions
09.2017 - 08.2018
Floor manager/ Cash office manager
Heatons/Sports Direct
10.2013 - 09.2017
Customer sales assistant
Dunnes Stores
05.2006 - 10.2013
Leaving Cert -
Ballymun Comprehensive
09.1989 - 05.1994
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