Lisa Ehrenreich
6 Windsor Cottages, Cork
Summary
I’m an experienced Enterprise Customer Success Manager with over 8 years of experience in B2B SaaS, specializing in driving product adoption and long-term customer value. I lead a global team of CSMs while directly managing strategic customer relationships.I excel in aligning customer goals with measurable outcomes, delivering tailored enablement, and accelerating the adoption of complex technologies.
I’ve successfully partnered with cross-functional teams across Sales, Marketing, Product, and Operations to shape scalable success programs, and close performance gaps. I thrive on becoming a product and industry expert, using data-driven insights to guide both customers and internal teams toward impactful decisions. I am collaborative and outcome-focused, detail oriented, always learning and thriving to build a trusted customer partnership.
Overview
13
13
years of professional experience
Work History
Senior Partner Success Manager
Microsoft
Cork
09.2024 - Current
- Built and scaled customer adoption strategies by coaching partners on usage practices and lead generation for complex cloud solutions.
- Managed a diverse portfolio of enterprise partners, aligning enablement plans with business goals, and prioritizing high-impact opportunities.
- Used data-driven insights (e.g., consumption patterns, vertical targeting) to identify and activate growth levers across customer segments.
- Worked closely with Sales, Marketing, Product, and Operations to deliver integrated partner success plans, and close performance gaps.
- Led rhythm-of-business (RoB) reviews with internal and external stakeholders to ensure accountability and alignment on Azure consumption goals.
- Developed deep product and industry expertise to guide partners through tailored enablement sessions, creating “Aha!” moments that addressed specific customer challenges.
- Promoted adoption of tools like Azure Migrate, DCO, and Lighthouse APIs to accelerate time-to-value and improve partner capabilities.
- Shared customer feedback and market intelligence to shape success programs that improved retention, renewal, and revenue per customer.
Program Lead + Strategic Customer Success Manager
VMware (Broadcom)
Cork
09.2018 - Current
- Global CS lead for emerging technologies responsible for process development and review (change management, process modernization, analyzing processes, role definition and responsibility, RACI, etc.)
- train and lead global CS team on solutions and processes
- create and maintain training material
- analyze and improve processes
- Proactively build relationships with our most strategic accounts
- Lead handover from sales team to ensure smooth transition and onboarding experience
- Create and manage success plans, identify KPIs, business goals, blockers
- Incident management, help drive support issues to resolution
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates to grow revenue
- Collaborate cross-functionally across internal teams (Support, Finance, Product Management, etc.)
Renewals and Customer Success Manager
NGINX
Cork
10.2017 - 09.2018
- First EMEA CSM involved in creating CS processes
- Serve as the primary point of contact for customers after implementation, and assume overall customer adoption responsibility, escalation and risk management
- Be measured on customer logo retention and revenue generated on renewals from proactively working with the customers
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to achieve full business value
- Conduct monthly customer business reviews
- Identify expansion opportunities and negotiate and close renewals
- Partner with professional services and engineering teams to align account activities with the customer's business case and strategy
- Stay current with the most recent changes to our product and educate customers on offerings and updates
- Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal
Sales Development Representative
NGINX
Cork
01.2017 - 09.2017
- Employer Nr.5 in the NGINX EMEA HQ in Cork with experience building new teams and processes
- Schedule highly qualified meetings for Account Executives by promoting NGINX's products and professional services to build a sales pipeline
- Collaborate with marketing, support, sales, and product managment to facilitate new programs, messaging, campaigns, and offerings
- Ensure inbound requests and opportunity handoffs to sales, business development, and support are successful and exceed the customer's satisfaction
Examiner
Department of Education&Skills
Cork
07.2016 - 09.2016
- Mark the Junior Cert Papers (German) in accordance with the agreed marking scheme
German Customer Support Agent
Voxpro
Cork
09.2015 - 07.2016
- Providing e-commerce customer service to buyers via email, phone and live chat (Redbubble.com)
- Answer order questions and sales questions, exchange orders
Teaching Assistant
Mercy Secondary School
Galway
09.2014 - 05.2015
- Teaching German as a second language
Head of Afterschool Care
Primary School BIPS
Graz
09.2012 - 09.2014
- Lead day-to-day for the afterschool care
- Teaching English and German to young learners age 7 to 10
Education
Certified Project Management Diploma, IPMA -
Institute of Project Management
Cork09-2020
Master of Arts - Language Education
University of Chichester, U.K.
Leeds01.2016
Bachelor of Education - Primary School Teaching
University of Teacher Education
Graz01.2012
Skills
- 9 years SaaS experience
- Excellent presentation and communication skills both onsite and remote
- People leadership and program managment
- Strong problem solving skills
- Revenue Growth
- Project and change management
- Strong collaboration skills
- Attention to detail
- Analyzing customer trends and feedback
Languages
German
First Language
English
Proficient (C2)
C2
Accomplishments
- Track record of hitting quota and overachieving on targets
- SKO 2018: Inside Sales Rookie of the year 2017
- VMware "At your best" Award 2020 and 2022
- completed several technical trainings
Hobbies
- snowboarding, road trips, sport, concerts, my cat
Timeline
Senior Partner Success Manager
Microsoft
09.2024 - Current
Program Lead + Strategic Customer Success Manager
VMware (Broadcom)
09.2018 - Current
Renewals and Customer Success Manager
NGINX
10.2017 - 09.2018
Sales Development Representative
NGINX
01.2017 - 09.2017
Examiner
Department of Education&Skills
07.2016 - 09.2016
German Customer Support Agent
Voxpro
09.2015 - 07.2016
Teaching Assistant
Mercy Secondary School
09.2014 - 05.2015
Head of Afterschool Care
Primary School BIPS
09.2012 - 09.2014
Certified Project Management Diploma, IPMA -
Institute of Project Management
Master of Arts - Language Education
University of Chichester, U.K.
Bachelor of Education - Primary School Teaching
University of Teacher Education
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