Lioara Valentina Morar
Rathnew, Co. Wicklow,
Summary
Hardworking and experienced Administrator with a demonstrated history of working in the retail and telecommunication industry.
A self-starter, but also a strong team player, always contributing to a positive work environment. A solid dependable member of the team with a good work ethic.
Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
General Administrator
Orpea Ireland
Bray, Ireland
03.2023 - Current
- General reception duties 3 days per week – interacting with the residents' families; monitoring emails, sorting mail; answering phone calls and redirecting calls to appropriate colleagues.
- Providing general administrative support to the Director of Nursing.
- Maintaining the filing system for important documents such as contracts and Fair Deal Letters for all residents, making sure that the family signs all the paperwork (Contract of Care, Direct Debit, etc)
- Sending notification of admission and notification of death to HSE
- Reviewing and verifying employee timesheets for accuracy and completeness for payroll purposes
- Resolving payroll discrepancies by collecting and analyzing information.
- Tracking employee vacation, personal and sick leave earnings and use.
- Assisting employees with questions concerning their paychecks or deductions.
- Performing data entry into TimePoint system related to new hires, terminations, transfers, salary changes.
- Requesting Garda Vetting from NHI for employees.
- Processing onboarding paperwork for new hires and rehires.
- Handling sensitive and confidential employee information with complete discretion.
- Processing employee status changes, keeping human resources systems and employee records up to date.
- Reviewing and processing customer invoices, doing account adjustments on Fair Deal account, Transitional Funding and on the resident account, ensuring accuracy of data entered into the billing system - Sage.
- Assisted with the background data for development and implementation of new billing system.
- Processing and sending invoices, adjustments and credit memos to customers.
- First point of contact for the family members regarding billings, invoicing, payment options.
- Providing administrative support to the finance department and performing ad hoc tasks related to finance operations as requested by senior managers.
- Preparing bank deposits by verifying and balancing receipts and making lodgments of cash and checks to bank.
Customer Service and Sales Support Administrator
IMS Labels Ltd
Dublin
01.2022 - 03.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Placed incoming orders in the internal system - Convertec
- Processed financial documents, advice notes, invoices and delivery dockets.
- Used Sage for our customer data base.
- Supervised product shipments, ensuring delivery by correct freight company.
- Prepared daily sales reports required by management.
Workshop Support Administrator
Fonfix Ireland
Dublin
09.2016 - 12.2021
- Receiving/creating/changing parts in the internal systems
- RTV parts processing
- Responsible for New Faulty parts return and claiming credit for Apple Swaps, Samsung/Motorola/Sony/Nokia/Huawei
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors
- Entered order details into system and inputted updates accordingly using M3.
- Prioritized and organized tasks to efficiently accomplish service goals - working closely with other departments providing support.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Monitored stock, maintained company inventory and ordered parts from mobile manufacturers based on consumption report from Microsoft Power BI
- Creating Purchase Orders for Alcatel/Nokia/Doro/Samsung
- Covered Front Desk operations - helping walk-in customers with their faulty mobile devices
- Handled payment processing and provided customers with receipts.
Warehouse Operator
SBE Ireland
Dublin
09.2015 - 09.2016
- Responsible for parts assignment at store location.
- Prepared orders by processing requests from technicians, pulling materials and delivering to them
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies or adjusting errors.
- Utilized material warehouse management system to ascertain catalog number, size, color and quantity of merchandise to pick from bins or shelves.
Customer Service Representative
Vision Digitech
Oradea
02.2015 - 09.2015
- Responsible for the relationship with company's clients from Australia (Optus, Vodafone, Telstra) and Samsung Headquarters Australia.
- Daily and weekly reports of company’s TAT, RRR rate.
- Daily customs reports.
- Weekly invoice for the units repaired.
- Weekly conference call.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Line Supervisor
Vision Digitech
Oradea
01.2013 - 02.2015
- Responsible for a Team of 15 people.
- Coordination of the production line ( Repair and Refurbish Samsung mobile phones).
- Daily Materials order through internal system.
- Training technicians from the line.
- Material consumption in Global RB system (Samsung partnership program).
- Responsible for the daily production of the line.
- Managed employees for maximum productivity, efficiency and job safety.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Oversaw inventory and physical counts and performed periodic cycle counts.
Education
Some College (No Degree) - Train The Trainer Course
Open College Dublin
Dublin Ireland2019
Some College (No Degree) - Elderly Care
Government Program
Oradea10.2010
GED -
Emanuil Gojdu National College
Oradea06.2007
Skills
- Customer Service
- Quick learner
- Database entry
- PC proficient
- Inventory systems
- Excel spreadsheets
- Reporting and documentation
- Supervision
- Reliable and trustworthy
- Organizational skills
- Work ethic
- Active listening
- Computer skills
- Working collaboratively
- Attention to Detail
- Patience
Languages
Romanian
First Language
English
Advanced
C1
Timeline
General Administrator
Orpea Ireland
03.2023 - Current
Customer Service and Sales Support Administrator
IMS Labels Ltd
01.2022 - 03.2023
Workshop Support Administrator
Fonfix Ireland
09.2016 - 12.2021
Warehouse Operator
SBE Ireland
09.2015 - 09.2016
Customer Service Representative
Vision Digitech
02.2015 - 09.2015
Line Supervisor
Vision Digitech
01.2013 - 02.2015
Some College (No Degree) - Train The Trainer Course
Open College Dublin
Some College (No Degree) - Elderly Care
Government Program
GED -
Emanuil Gojdu National College
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