Linda Catherine Duffy
Drogheda,Ireland
Summary
Highly skilled professional with a strong foundation in communication, problem-solving, and active listening. Demonstrates exceptional team leadership and motivation, with a proven track record in team building and task collaboration. Committed to excellence and health and safety awareness, adept at handling complaints and resolving issues efficiently. Proficient in public speaking, writing reports and proposals, and providing administrative support. Career goals include leveraging analytical and critical thinking skills to drive organizational success.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
SOSAD Drogheda
Carmel Hancock
Drogheda, Louth
01.2018 - Current
- - Operating our 24/7 helpline to provide assistance as well as guidance to new and existing clients.
- Maintaining records per SOSAD policies and regulations.
- Responsible for booking clients and appointments and facilitating communication with clients and counsellors
- Offering a signposting service to clients concerning mental health and emotional well-being through educational leaflets, seminars, and workshops.
- Organizing intake meetings.
- Performed general reception and administrative duties.
- Assisting the organization and community with fundraising activities and events.
Cleaner
Patrick smith
Drogheda, Louth
06.2003 - 09.2005
- Kept floors clean with regular sweeping, vacuuming, and mopping.
- Worked quickly to complete cleaning within allotted timeframes.
- Vacuumed carpeted areas and mopped hard floors.
- Maintained high standards of cleanliness and hygiene by thoroughly dusting and hoovering daily.
- Cleaned surfaces to preserve professional standards and minimize infection risks.
- Spot-cleaned and sanitized high-touch areas.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Followed health and safety guidelines to dispose of waste and toxic materials properly.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Kept communal areas tidy and well-organized for optimal functionality.
- Reported breakages to supervisor.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Communicated well with the team across multiple locations.
- Adhered to health and safety regulations to maintain a safe environment for customers.
- Restocked, cleaned, and sanitized bathroom spaces for optimum appearance and functionality.
- Ensured proper, compliant handling of cleaning equipment, chemicals,s, and materials, upholding excellent safety records.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Achieved spotless results within working timeframes to meet client needs.
- Took on additional responsibilities during staff shortages, demonstrating flexibility and commitment.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Adhered strictly to company policies regarding the correct use of chemicals, reducing potential health risks.
- Sanitized communal touchpoints for optimum worker and visitor health and wellness.
Education
Level 5 - Community youth work
DKIT
Dundalk, Louth 09.2018 - 06.2019
QQI Level 5 Psychology - psychology
LMETB
Drogheda, Louth 09.2017 - 05.2018
QQI Level 3 Spreadsheets - Component certificate
LMETB
Drogheda, Louth 09.2017 - 10.2018
Leaving certificate Programme -
LMETB
Drogheda, Louth 09.2016 - 06.2017
Intercert - General
ST Laurence's CC
Drogheda, Louth 09.1987 - 06.1990
Skills
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Team leadership and motivation
- Team building
- Task collaboration
- Commitment to excellence
- Health and safety awareness
- Complaint handling and resolution
- Public speaking
- Analytical and critical thinking
- Writing reports and proposals
- Administrative support
- child safety awareness
Affiliations
- Art, history, music, writing, Gardening, Herbal enthusiast, walking,
Accomplishments
- QQI Level 5.
- Level 3 spreadsheets.
- For having completed SOSAD Ireland`s active listening &4-step suicide intervention training.
- Fire Safety Awareness and Warden Duties certificate undertaken.
- safeTALK.
Languages
English
Native
German
Beginner
Irish
Intermediate
References
References available upon request.
Timeline
Level 5 - Community youth work
DKIT
09.2018 - 06.2019
SOSAD Drogheda
Carmel Hancock
01.2018 - Current
QQI Level 5 Psychology - psychology
LMETB
09.2017 - 05.2018
QQI Level 3 Spreadsheets - Component certificate
LMETB
09.2017 - 10.2018
Leaving certificate Programme -
LMETB
09.2016 - 06.2017
Cleaner
Patrick smith
06.2003 - 09.2005
Intercert - General
ST Laurence's CC
09.1987 - 06.1990
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